Help Desk and Support Team
Our 24/7/365 Help Desk and Support Team offers both remote and on-site support, troubleshooting, and repair of all desktop, server, network and e-mail issues. View the GadellNet Support Process Outline Here.
Experience
- Assigned Account Manager
- Streamlined Real-Time Service Request System
- 24/7/365 Service and Support
- Competitive and Flexible Contracting Options
- Transparent and Consistent Call Process Flow
- Quality Validation and Continuous Improvement
- Preventive Maintenance
- Proactive Updates, Patches, and Fixes to Reduce IT-Related Downtime
- Shared Reporting of Service Activity to Reduce Frequent Issues
Services
- PC Setup and Installation
- Software Support & Upgrades
- Hardware Support & Upgrades
- Wireless Internet Setup
- Data Recovery / Erasure
- Virus / Spyware Removal
- PDAs, Blackberry’s, Smartphone Setup
- Network Troubleshooting
- Printer Setup
- Firewalls and Security
- Server and Operating System Troubleshooting
Benefits
- Regular Check-Ups and Performance Checks
- Network Virus Scans
- Removal and Off-Site Storage of Server Backup Tapes
- Guaranteed Response Time
- Lower Hourly Rates
- Reporting of “High Frequency” Issues and Recommended Improvement Plans
Managing highly-reliable, highly-efficient and highly-integrated infrastructures is dependent on your organization aligning with someone who can be proactive. Preventing problems is cheaper and less time-consuming than rebuilding blue-screened laptops, and it’s a lot easier than explaining to your staff that email is going to be down for the next three hours while GadellNet rebuilds the server. GadellNet’s Managed Services system allows the automation of basic and repetitive IT tasks like issuing a patch, setting up a new employee or running regular security scans. This ultimately leads to healthier systems, a decrease in downtime, more productive users and less risk to the organization. The GadellNet Managed Services solution optimizes performance and availability by monitoring for “normal operation” by learning typical behavior and automatically notifies our staff if there is any deviation from the norm. Finally, it analyzes trends for system optimization, reporting and compliance.
IT systems management doesn’t have to be disruptive, labor intensive or complex. Technology is supposed to make our lives easier. That’s what we promise.
Click here to learn more about GadellNet Managed Services.