GadellNet’s Support Process Outline

Specialist responds to customer based on pre-determined SLA	Account Manager Notified and assigned to Specialist	Call Logged into System	General inquiry or question is handled/answered immediately
Further Analysis Required	GadellNet remote support activated	Specialist fixes issue remotely from GadellNet office (90% of the time!)	Customer is happy and computer is operational
Site Visit is Required and Scheduled	Specialist fixes issue on-site	Customer is happy and computer is operational

Customer contacts
GadellNet Help Desk