Managed Services
Predictable. Proactive. Customized and Cost Effective.
| Features | Gold Support | Silver Support | Bronze Support | |
| Server | Log File Maintenance | X | X | X |
| User Account Administration | X | X | X | |
| Security Administration | X | X | X | |
| Anti-Virus Software Management | X | X | X | |
| Backup Monitoring and Administration | X | X | X | |
| Event Log Monitoring | X | X | X | |
| Drive Space Monitoring | X | X | X | |
| Automated Patch Management | X | X | X | |
| Server Failure Recovery | X | X | X | |
| 8:00 - 5:00 Remote Support | Unlimited | Unlimited | ||
| 8:00 - 5:00 On-Site Support | Unlimited | 6 hours total | ||
| 24/7/365 Monitoring | X | |||
| 24/7/365 Support | X | |||
| Network | Network Administration | X | X | X |
| Support and Maintenance | X | X | X | |
| Firewall Management | X | X | X | |
| ISP Management | X | X | X | Real-Time Management | X | X | X |
| 8:00 - 5:00 Remote Support | Unlimited | Unlimited | ||
| 8:00 - 5:00 On-Site Support | Unlimited | 6 hours total | ||
| 24/7/365 Support | X | |||
| Desktop | Anti-Virus Management | X | X | X |
| Spam Management | X | X | X | |
| Automated Patch Management | X | X | X | |
| Desktop Optimization and Management | X | X | ||
| 8:00 - 5:00 Remote Support | Unlimited | |||
| 8:00 - 5:00 Unlimited On-Site Support | X | |||
| 24/7/365 Support | X | |||
| Other | Access to Network Consultants | X | X | X |
| Access to Software and Web Development Team | X | X | X | |
| Off-Site Data Back-Up | X | X | X | |
| Disaster Recovery Planning | X | |||
| Priority Support | X | X | X | |
| Electronic Ticket Management | X | X | X | |
| Discounted Labor Rate | X | X | X | |
| Asset Management | X | |||
| Technology Advisor Consultation | X | |||
We offer many types of contracts that fit your specific business needs. Our consulting team will start by evaluating your current IT environment, develop an understanding of where you want to go, and then build the roadmap you need to get there. And we’re ready to monitor, support and adapt that infrastructure in concert with your needs – every step of the way. Our first meeting allows our two organizations to create a custom contract, based solely on the way you do business.
Whether you want a fixed rate program or a program that’s pay-as-you go, GadellNet will help provide the most value within your budget and fiscal planning constraints. We’ll help review the costs, risks and opportunities and provide insight into your business to help you achieve our mission: To help you operate better. We are happy to provide references to validate what GadellNet has accomplished for our current customers.
Call our sales team today and schedule your introductory meeting as a first complimentary step to maximizing your investment in technology. From this first meeting, you’ll see why we are different. E-mail us or give us a call at
314-431-0358 .

How does it Work?
A small agent is deployed to all devices on your network that allows GadellNet to have complete monitoring capability and control of your IT infrastructure. This agent is simply a small software program that is transparent to the user, has no effect on the performance of the system, but facilitates the following benefits:
Automation Creates Efficiencies and Improved Uptime
With the GadellNet solution, requests can be completed quickly and your users can get back to work faster. It provides the quick deployment of repetitive tasks like patch management, security monitoring, backups and software updates, dramatically reducing the time and manual effort put into network administration.
Full 24/7/365 Proactive Monitoring
The GadellNet monitoring system provides our team with informative alerts when a critical service or device is not operating at normal specifications. The GadellNet support team is able to quickly access performance data and inventory information arming us with the information we need to proactively and reactively solve IT issues. The GadellNet system also offers complete—but transparent and secure—access into all systems on the network, ensuring systems are up and running reliably and performing optimally. Auto-discovery is critical in making sure all systems are being managed as security threats often search out and exploit the weakest link in the network.
Manage Across Platforms
It is rare for an organization to standardize on a single hardware or operating system platform.
The GadellNet system manages a heterogeneous environment made up of various Windows, Mac and Linux machines.
Manages Expectations
The GadellNet IT systems management solution not only helps you achieve your technology performance goals, but it also helps you set, maintain and plan these goals. An automated, integrated and intuitive reporting and escalation mechanism ensures that we live up to our SLA promises and have the mechanisms to ensure that this happens successfully.
Manages Growth
Finally, the GadellNet IT systems management solution is scalable and keeps up with capacity as your business grows. New systems need to be provisioned quickly and folded under existing processes and procedures. A framework that runs through the GadellNet service desk enables this scalability.
Additional Features:
* - If on-site recovery labor is needed, it will be communicated to the customer at the earliest opportunity.
** - We can only provide analysis based on available tools. A network management device is recommended. Suggested devices include intrusion prevention,bandwith management, and web filtering feature sets.



