Case Study: Law Firm
ABOUT THE FIRM
As one of the most established firms in Indiana, this legal team is comprised of some of the most knowledgeable the Midwest has to offer. Providing services over a wide breadth of practice areas, our diverse and highly skilled legal team has the experience, knowledge and sophistication to deal with any legal matters you face. That wealth of experience has also led this firm to establish networks with colleagues and community leaders to help improve how we create responsive and innovative solutions for our individual, business, educational institution and municipal clients.
This firm had been working with another MSP here in Indianapolis. They were lacking in timely response times, no strategic plan offering, and several ongoing, unsolved issues. GadellNet was determined to provide an engaged relationship to help a law firm of their size be technically sound and secure.
WHAT THEY LACKED:
- Remote access dependability for Fishers office
- Consistent IT issue resolution times
- Strategic planning regarding technology solutions
- On and off site 24/7/365 support
- Cyber security plan and training
- Law firm best practices and managing risks
- Business continuity strategy
USER EXPERIENCE & COLLABORATION:
GadellNet was able to methodically find the root cause of the remote access issues for the remote office. We worked with their internet provider to extend bandwidth and provide a consistent, reliable remote access. We also made changes to their existing firewall in order to maximize bandwidth for all users.
We offer a consistent help resource, 24/7 to all of their users. We provide them with a Service Level Agreement that outlines response times and resolution times. With a dedicated account manager, we can strategize and have quarterly business reviews for areas of improvement.
GadellNet brought cyber security to this firm by way of Sentry Prevent. We will be able to train staff and protect users against phishing scams. Adding a higher layer of security will help with their work with sensitive client information.
DATA CONTINUTIY & BACKUP:
GadellNet was able to bring a dependable backup solution by providing Datto information and educating them to move forward for future growth. We want to ensure should a disaster happen, the users will see minimal downtime and be able to continue work functions.