GadellNet Blog

Help your Help Desk Help you

March 2, 2016

"Helping your Help Desk help you," is a mouthful, but it's actually pretty easy. When you experience an IT issues, it can be frustrating and stressful. We understand. We are here to help. Clear communication is the key to getting to the bottom of your issue and getting you back on track in no time at all. Here are a few tips that will get you the answers you need as quickly as possible: 1. Attach a screenshot  This is one of the simplest and clearest ways to convey your issue and the [...]

Chaucie’s Place

October 30, 2015

In the fall, the Indianapolis GadellNet team volunteered at Chaucie's Place. This organization seeks to prevent child abuse and youth suicide. We truly believe it's the people that make the difference - in our organization and in our community. The team took a few hours out of their morning to rake leaves. This might seem like a small task, but Chaucie's Place has several mature trees and a pretty sizable yard. We were happy to do it, however, because helping the member's at Chaucie's Place w [...]

End of Life

October 28, 2015

All hardware will eventually come to the end of its life. It can be difficult to know when you need to pull the plug on outdated IT when your devices start acting dysfunctional. Start with making sure you have the warranty keys you need to keep them up to warranty as long as that is available. As long as you keep your devices up to date, they should not come to their end of life prematurely. Contact your Account Manager for information about your warranty keys. Many laptops reach their end of l [...]

GadellNet hires 2 in October

October 16, 2015

Our St. Louis office is adding two new members and out Indianapolis office is adding one new member. GadellNet has added 10 new employees so far in 2015, bringing our total number of employees across our three offices to 55. Christina Hendry Christina joins our team as a service desk coordinator intern while she goes to school to obtain her degree in Computer Science. After four years of being a technical recruiter, she realized her true   passion was technology and now that is what she is pu [...]

Calling in a Service Request just got better

September 14, 2015

When you call in a service request, you most likely leave a voicemail and on of our Service Desk Engineers gets back to you in a timely manner based on the level of your service request. GadellNet is introducing queuing to our phone systems, which betters your chances of talking to a Service Desk Engineer the first time around. What used to happen:  the phone rings a few times you leave a voicemail with your name, number, and details about your service request a member of the [...]

Should Small Businesses Outsource IT or Keep it In-House?

April 9, 2013

Lately, it might appear as if everybody is discussing outsourcing their IT services. Some small businesses are leery of doing this but how do you know if outsourcing is right for you, and what exactly are the benefits? Keep reading to learn about just a few of the many benefits that outsourcing IT holds for your business. Control and reduce costs. Many IT solutions providers have a fixed cost in place for their services. You are simply only paying for what you use, when you need it, allowing fo [...]

GadellNet Signs Habitat for Humanity!

February 10, 2012

GadellNet recently signed a contract for managed services, help desk and V-CIO services for Habitat for Humanity - St. Louis.  Effective February 2012 - GadellNet will be responsible for supporting all IT functions - inclusive of networking, help desk and application development for Habitat for Humanity. [...]