GadellNet is thrilled to welcome Elaine Nicks to be the Director of Networking for our help desk team. Her responsibilities will be to facilitate the Scaleable growth of the “GadellNet Experience” and Implement process improvements to deliver superior Customer Service.
Additional responsibilities include:
Management of the Networking Team and the Customer Care program
Development and implementation of the Strategic Plan for the Managed Services and Help Desk Team
Creation of a client-facing Knowledge-based portal
Enhancing the GadellNet Brand in the St Louis Market
We look forward to bringing process improvements and better service to our current and future customers.