Here at GadellNet, we believe that having a help desk will absolutely grow your business- and we have the proof. Our clients have grown 13% YOY in the last 12 months. They are able to grow their businesses because their IT works hard for their company with little to no disruptions. One of the services we offer to our clients that helps foster that growth our Help Desk. Here are 10 ways a Help Desk will grow your business.
1. Save Money
Paying someone else to take care of all of your IT needs doesn’t sound like a cheap endeavor. There can be monthly fees and fees associated with getting your IT up to snuff when you first start out. In the long run, it will save you money because your help desk can steer you in the right direction and keep you from overspending where it isn’t necessary. When you save money in the long run on your IT, you are able to invest it in other areas of your business to support growth.
2. Create Time
Creating time in you and your employees’ work day sounds like a dream come true. With the right help desk, it’s possible. When you have a capable team behind you taking care of your IT issues, time will be made in workdays that may have otherwise been wasted on troubleshooting your own IT issues.
3. Efficiency throughout the enterprise
At all levels of your organization, efficiency through technology is possible. From the CEO to the new intern, everyone can make the most of their work day when their potential IT issues are solved before they create a problem. Higher efficiency rates are also possible because you Help Desk will make sure you have the right technology, software, and systems to accomplish the work you need to do in the easiest way possible.
4. Go the Extra Mile
Your help desk will have the skills and motivation to go the extra mile for your organization. When you have a handful of employees who do this on a regular basis, your company’s bottom line sees the difference and having a help desk that will do the same is no different. Your help desk will recommend technology or processes to improve your workflow and follow up to make sure your employees are satisfied and to make sure their IT issue hasn’t returned.
5. Strengthen your Reputation
When you are dealing with clients, partners, or vendors, you won’t have embarrassing tech related issues come up. You will have IT that works for you and this will give a good impression to everyone you work with. Your help desk may also be able to train your users and this will help to make sure everyone is on the same page with your technology. This will help your reputation because all of your employees will seem competent and capable when it comes to technology.
6. Educate your Staff
Your help desk can help educate your staff about the tech they are using; they can explain how to fix a few things and how to use everything. This could be as informal as talking through an IT issue as they are fixing it for the user. They may explain what they are doing while they do it and for some simple tasks, this might mean if it happens again, that employee will know what to do. This outcome is common for issues such as expired passwords and VPN sign in. A more formal way your help desk can educate your staff is to write a manual on a system or give a presentation to the company about a new software they will be implementing.
7. Stay ahead of the Curve
In the IT industry, things evolve quickly. Having professionals behind you that have a built-in knowledge base and who stay up to date on the latest trends and technology will keep you ahead of the curve and ahead of your competition.
8. Improved Quality
Your overall technology will have improved quality. Your help desk will be able to whip your technology into shape with the hardware and software recommendations that will work best for your organization.
9. Smarter Multitasking
Your help desk will be able to multitask easily when it comes to your company’s IT needs. Part of this is due to the fact that there is a lot of visibility that comes with being the only place IT issues are reported and dealt with. They can work on several issues at once and minimize the downtime for users. Less downtime through this organization means everyone can get back on track quickly.
10. Better Prioritization
When you enlist the help from an outsourced IT Help Desk, tickets are submitted that outline the problem and when it occurred. This means the help desk can keep track of which ticket was submitted first, but more importantly, they are able to assign priorities. If a ticket is submitted for an issue that affects a large number of users, it will be addressed sooner than a ticket that only effects one person. This means there will be less wasted time for a larger number of people.