Thought Leadership

Qualities of a Top-Notch IT Help Desk

August 12, 2014

We’ve all been there: waiting on hold for 20 minutes at a time, having to ask for a manager time and time again, getting confused by jargon. When you’re having a technical difficulty, getting up and running is a first priority, and having to deal with a slow and confusing IT support member is aggravating. If you’re looking for new IT support, here are the things to look for to ensure a great experience every time you need help. They speak on your level. Talk to more than just an IT co [...]

Managed IT: 4 Signs You Need it Now!

August 5, 2014

“We’re experiencing technical difficulty” seems to be the most common excuse on the planet these days. Keep your business afloat with managed IT services, and avoid the clichés of technical failure. Services bring you a staff of professionals at a fraction of the cost of hiring an IT specialist for your business. Take advantage of your time with them by fixing bugs, checking systems or looking ahead to the future of your company’s IT. There’s No In-House IT Staff Maybe you don’t ha [...]

4 Ways to Use Big Data to Better Market Your Business

August 1, 2014

Big data is a huge driving force in the business world to determine what, where, when and to whom to sell. Though big data resists being defined, it is commonly considered any data that is too massive to utilize with an excel spreadsheet. According to IBM, the world now generates 2.5 quintillion bytes of data each year. For scale, you could cover every square inch of Earth with 2.5 quintillion mini marshmallows and still have enough to give one to every man, woman and child for a snack. There a [...]