Streamlining operations through modernization communications meant this adoption center could keep employees and adopters safe through policy communication, avoid confusion, increase efficiency, improve vet notes, reduce paperwork, and ultimately adopt out and treat more pets.  

They had a cumbersome communication process: 

• Staff had mixed duties – some employees were on computers all day and some without access to computers while working on the front line  
• Their email platform was unreliable  
• They used inconsistent text messaging to communicate with one another 
• Other critical communications were lost or missed in long email chains  
• Using multiple software and conferencing solutions not integrated with any of their other platforms  

Solution

This organization wanted to streamline their operations to be able to find more pets permanent homes: 

• Communication through one channel was important to them  
• Desire to have one platform for calls and chats 
• Accessibility of meetings  
• Recall information easily and allow frontline workers access to all files, securely. 

GadellNet took the client through a three-phased approach to realizing the potential of their modern workplace: Ready, plan, and execute.   

The execution of the Modern Workplace included launching Microsoft Office 365 and employee training. This organization had some staff that would need to understand the mobile app more than the desktop app. GadellNet was able to tailor the training in order to meet these needs and get the organization of the ground with the many benefits of Microsoft Teams.  

For this client, success looks like simplicity. They wanted a no-frills way to ensure their people and processes could be streamlined. The Microsoft Modern Workplace was able to provide that.