Thought Leadership

Cutting the Cord: Getting Rid of Cable

August 2, 2018

If you're fed up with cable and ready to cut the cord, you're not alone. Compared to last year, there are 1.7 million fewer cable subscribers, and that number just keeps growing. Alternatives to cable give people more control over their experience and ensure you're not just paying for a bunch of channels you never watch. In order to make the switch you'll need to have a few things in place. We've created a checklist for you. Good Internet Connection For almost all cable cutting options, you [...]

Why your sales team needs Business Intelligence

July 26, 2018

As a Sales Leader or Head of Sales, you understand the importance of the numbers. You live and die by them, most likely. When it comes to understanding your products, pricing, customers, and of course your revenue, you have to be on top of the numbers day in and day out. As big data becomes more readily available, the tools to turn that data into knowledge and meaningful insights are invaluable. Without the right tools, all of that data can get buried or misinterpreted. For your sales team, t [...]

Business Intelligence for Marketers

April 23, 2018

Business Intelligence (BI) tools take all of that data you have in many places throughout your network and analyze them. Through this, important insights can be gleaned - a handy tool for any department. Marketing teams in particular can capitalize on this information by applying it to their campaigns for purposes of targeting and understanding ROI. Today’s customer uses all available channels and resources to research a product, and through Business Intelligence, a marketer can make sure they [...]

Handling Unix timestamps and DST in Power BI

April 3, 2018

I recently had a dataset in Power BI that contained Unix timestamps that I needed to convert into local time and take into account daylight savings time. I looked around for a bit, but I could find a cut and dry example for a simple way to do this, so I decided to make share my solution. First I’m going to make a simple data model using R. If you already have data that you are going to apply this to, you can skip this part. Here is the R code if you wanted to follow along with my examp [...]

Client Site Engineer

March 28, 2018

Being an outsourced tech company doesn’t mean we are far removed from our clients. Our Client Site Engineers (CSEs) can be found working on client issues right in the client’s office any day of the week. Some of our clients want a Client Site Engineer in their office and at their disposal weekly or bi-weekly, others just use our Client Site Engineers on an as-needed basis. We can be flexible with the scheduling but we understand having a tech presence in client’s offices is important and d [...]

Microsoft Outlook Polls

January 24, 2018

Did you know you can create polls in email messages and review the results? Creating a poll in Microsoft Outlook is easy and can get you the information you need quickly. Voting buttons are included in the email and the results can be automatically tabulated or you can export the results into an excel file. Sending out a poll can help you do anything from deciding on a place to have your happy hour to choosing a company catchphrase or getting feedback from customers on their satisfaction or a [...]

What You Stand To Gain From Business Intelligence

January 15, 2018

Business Intelligence tools take your big data and make sense of it. Reporting and dashboards that help leaders make the right decisions can give organizations the upper hand as compared to their competition. But as an end user, what do you actually stand to gain? Time. One of our clients, let’s call them Modbells, needed to get a little time back. In particular, they had one employee who spent four-five hours each and every Friday on manually pulling together reports for a meeting on Monday [...]

4 Tech Trends Sweeping Small Businesses in 2018

January 12, 2018

As 2018 takes off for small businesses, the tech landscape is evolving more rapidly than ever before. If tech investment hasn’t yet been on the top of your list, 2018 will be the year you take a closer look at what tech it takes to win in your space. We have narrowed it down to the 3 tech trends that are going to be important for small businesses in 2018. Cyber Security Yes, staying secure is still at the top of our list. 71% of cyber attacks target small businesses and if those attacks are su [...]

4 Tips to Get Started with Business Intelligence

January 9, 2018

Business Intelligence or BI is a practice that empowers small businesses to make better decisions by tracking, processing, storing, and analyzing data to turn it into insights.  It almost sounds too good to be true, but today we track and store huge amounts of data. If applied correctly it can serve a very important purpose in your company. Getting lost in the data is an easy thing to do, but with the proper BI toolset you don’t have to worry about analyzing it all yourself. Dashboards are cr [...]

5 Reasons You Need Network Monitoring

January 2, 2018

Your network is comprised of your routers, switches, virtual servers, wireless devices, and applications. Your network technology is all linked together to create your tech environment. This network requires constant monitoring to ensure your critical devices are never down, which could mean lost productivity and end-user dissatisfaction. Monitoring your network means keeping tabs on your network 24/7 and having alerts when something is amiss so your network can get back to business as usual in [...]