About GadellNet

Small Business IT Support

Wouldn’t it be nice to know you chose the right IT provider?

Every experience with our team will leave you delighted by our speed of response, aptitude to fix and friendly demeanor.  You will see technology and your business through a new lens that amplifies the impact of technology in your business. Small businesses in both St. Louis and Indianapolis implemented our strategies have gained increased employee satisfaction, operational efficiency and optimized business processes.

 

That cliché tech company that started in a basement? Yeah, that’s us. Since our time below ground, we have been on a mission to make small business IT Solutions and Tech Consulting a real delight for our customers. We are a 5-time Inc. 5000 fastest growing company focusing on the success of businesses like you. With over 65 people here to provide you with quick support, our main  IT support for small business includes:

Here are some interesting statistics from 2017:

  • Average hold time from initiation of call to speaking to an engineer assigned to your ticket is 53 seconds 
  • 82% First Time Resolution
  • 9,000+ Surveys Completed in the past 12 months – 98.1% Happiness Rate
  • 100% of our clients have a 12 month technology budget prepared by our account management team
  • We’ll make you look good! 99.8% Client Retention Rate over the last 5 years!

GadellNet is on a journey to bring ingenuity, simplicity, and humanity back to technology. Each interaction isn’t measured in just digits on a screen – it’s someone working for their family, groceries, first car, new home, or plane tickets home for the holidays. We measure our success by our customer’s success. In short, we’re on a quest to change the way people see technology consulting for good.

To learn more about our Blue Culture, click the button below.

Our People are great too

My Service Desk Engineer was a huge help today. They always explain what needs to be done and are a pleasure to work with.

Alan P.
Staff, Mercy Investment Services