Careers

Careers at GadellNet

Think you are up for the challenge?

Are you analytical, customer-focused, ambitious, and looking to join an Inc. 5000’s top growing IT consulting company that’s changing the landscape of midwest outsourced IT consulting?

If so, GadellNet is always looking for exceptional IT professionals to join their staff of dedicated professionals.

Watch the video below to learn more about working for GadellNet:


At GadellNet, we live our values. We believe in three keys to success: Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die. What does this mean? This means our employees look for ways to be transformative, they react to a problem or setback with a solution, they bring technology to life, they put first things first, and they care about self-improvement.

Our values are more than just words on a poster, at GadellNet, we live by our values to ensure our company culture is supportive, open, and collaborative.
Employee Diagram
 

We ask a lot of our employees, but we give a lot too. Learn more about GadellNet Benefits.

Current Open Positions:

  • Service Desk Engineer-2nd Shift: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.  This is a 2nd shift position. The hours are Monday-Friday from 1pm-10pm.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?
    • Are you a good listener, and able to focus on a problem until it’s resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?

    If so, GadellNet is looking for top-tier Service Desk engineers to drive our customer satisfaction through our technical support help desk.  You will be the first line of defense for client technical issues, primarily on individual computers and devices.  We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

    We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.  We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Requirements:              

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8
    • 2 or more years of experience with Microsoft Exchange Server and SQL
    • 2 or more years of experience with server systems up to Server 2012
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience and a working knowledge of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical, problem-solving and documentation skills
    • Experience working in a team-oriented, collaborative environment

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

  • Service Desk Engineer: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?
    • Are you a good listener, and able to focus on a problem until it’s resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?

     

    If so, GadellNet is looking for top-tier Service Desk engineer to drive our customer satisfaction through our technical support help desk.  You will be the first line of defense for client technical issues, primarily on individual computers and devices.  We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

    We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.  We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Requirements:              

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8
    • 2 or more years of experience with Microsoft Exchange Server
    • 2 or more years of experience with Microsoft SQL
    • 2 or more years of experience with server systems up to Server 2012
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

  • Client Site Engineer: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2017.

    About the Position:

    As a Client Site Engineer, you will be responsible for all client issues via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Your main objective is to ensure proper computer operation in order for end users to accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. As a Client Site Engineer, you will be on-site with one specific client and will be the main point of contact for any IT needs.

    Responsibilities:                                                                                              

    • Primary contact for customers for any technical issues
    • Responsible for monitoring the infrastructure, customer devices and troubleshooting issues.
    • Provide technical assistance and support for incoming queries related to computer systems, software and hardware
    • Walk customers through the problem solving process and train them on computer usage
    • Install, modify and repair computer hardware and software
    • Run diagnostic programs to resolve problems
    • Maintain vigilance for tickets that represent duplicate issues or requests related to the same user. Cancel duplicate tickets and communicate to end users and technicians involved
    • In the event that you are not able to provide a solution to the customer, collect diagnostic information to pass to the Tier 2 team
    • Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action
    • Enforce request handling and escalation policies and procedures
    • Communicate monthly maintenance window reminders to customers
    • Manage incoming calls to the Service Desk to ensure courteous, timely and effective resolution of end user issues
    • Monitor incident trends and anticipate potential problems for proactive resolution

     

     Requirements:

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8, Microsoft Exchange Server and Microsoft SQL
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

     

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

  • Systems Engineer: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Advisors inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping our office grow in 2018.

    About the Position:

    As a Systems Engineer, you will ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level.

    Responsibilities:             

    • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
    • Alert management to emerging trends in incidents.
    • Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives.
    • Work with all levels of the organization to define business requirements and systems goals.
    • Identify and resolve business systems issues.
    • Assist in software releases and roll-outs according to Change Management best practices.
    • Assist in providing support when request volumes are high.
    • Act as an escalation point for advanced help requests.
    • Build rapport with service desk customers.
    • Escalate problems through the appropriate channels
    • Record, track and document the service desk request problem-solving process
    • Apply diagnostic utilities to aid in troubleshooting.
    • Access software updates, drivers, knowledge bases, and FAQ resources on the web to aid in resolution.
    • Perform hands-on fixes at the desktop level
    • Install and upgrade software and hardware, hardware, implement file backups, and configure systems.
    • Install anti-virus software and ensure virus definitions are up-to-date.
    • Test fixes to ensure problem has been adequately resolved.
    • Perform post-resolution follow ups with Tier I Engineers as required.
    • Develop knowledge articles and standard operating procedures • Reinforce and self-manage SLAs to ensure end-user expectations.

     

    Requirements:

    • Degree in the field of computer science and/or 4 years equivalent work experience.
    • Knowledge of advanced computer hardware
    • 3-5 years of experience with desktop systems up to Windows 8, Microsoft Exchange Server and Microsoft SQL
    • 2-3 years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and knowledge of ITIL principles and processes.
    • Exceptional written and oral communication skills.
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
    • Strong documentation skills.
    • Ability to conduct research into a wide range of computing issues is required.
    • Ability to absorb and retain information quickly.
    • Ability to present ideas in user-friendly, business-friendly and technical language.
    • Highly self-motivated and directed.
    • Keen attention to detail and proven analytical skills
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Exceptional customer service orientation.
    • Experience working in a team-oriented, collaborative environment.

     

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

Please e-mail careers@gadellnet.com with your resume and cover letter for consideration.

Download our company presentation. Click here.