Careers

Careers at GadellNet

Only those who champion growth and achieve results need apply!  Think you are up for the challenge?

Are you analytical, customer-focused, ambitious, and looking to join an Inc. 5000’s top growing IT consulting company that’s changing the landscape of midwest outsourced IT consulting?

If so, GadellNet is always looking for exceptional IT professionals to join their staff of dedicated professionals.

Watch the video below to learn more about working for GadellNet:

At GadellNet, we live our values. We believe in three keys to success: Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die. What does this mean? This means our employees look for ways to be transformative, they react to a problem or setback with a solution, they bring technology to life, they put first things first, and they care about self-improvement.

Our values are more than just words on a poster, at GadellNet, we live by our values to ensure our company culture is supportive, open, and collaborative.

Employee Diagram

We ask a lot of our employees, but we give a lot too. Learn more about GadellNet Benefits.

Current Open Positions:

  • Application Support Specialist-St. Louis: St. Louis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2017.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Are you a creative, out of the box thinker? Do you enjoy challenging the status quo?
    • Do you proactively seek new knowledge, and enjoy sharing that with others?
    • Is the concept of “100% Responsibility, 0 Excuses” a driving factor for you?

    If so, GadellNet is looking for a top-tier Application Support Specialist to drive customer satisfaction through application support.  You will be the first line of support and will serve as a subject matter expert on client-specific software applications.  We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.  We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Core Competencies:

    • Ensure technical solutions leverage industry best practices, meet internal standards
    • Ensure applications are designed for performance, reliability, scalability, security, maintainability, supportability, business continuity, and business agility
    • Ensure successful project engagement and execution
    • Ensure technical solutions meet the needs of customers
    • Ensure consistent integration of technologies and solutions
    • Take directions from senior peers
    • Ensure design, release and support documentation is created

    Requirements:

    • Broad understanding of Application Server, Web Server, Web Services, and File Delivery solutions within Information technology
    • Competency for these technologies including TCP/IP, HTTP/HTTPS, DNS, SSL/TLS, SSH, RDP, IPSEC, LDAP/LDAPS
    • Experience with software including, IIS 6.0/7.0, .NET Applications,
    • 1-2 years with the following languages: vb.net, C#, PHP (WordPress), Java, MS SQL, MySql.
    • 3-5 years with Windows Server 2008 and 2012 R2
    • 2-4 years working with SQL Server and working with SSRS along with ability to create sql queries.
    • 2-3 years working with certificate authorities and SSL Certificates.

    Bonus skills (not required):

    • Experience with Sage 50 and 100
    • Experience with Viewpoint or GP Dynamics

    GadellNet is a best-in-class employer with competitive salaries, benefits, flexible work arrangements and more!

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

     

  • Strategic IT Consultant: St. Louis OR Indy

    GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2017.

    • Are you ready to join a team that enables hundreds of small business organizations to leverage technology to drive business growth and profitability?
    • Are you passionate about building a creative, entrepreneurial, and progressive work environment?
    • Do you enjoy working on stimulating and complex business challenges with big risk/reward?

     

    About the Position:

    As a Strategic Consultant, you are responsible for transforming client organizations through the use of technology. Strategic consultants are tasked with helping clients achieve productivity and/or output gains of over 20% within 3-5 years

    GadellNet is looking to recruit consultants that

    • Enjoy autonomy and challenging the status quo
    • Feel a deep need to solve big problems
    • Can envision a future for others when they cannot see it themselves
    • Are not satisfied with a “keep the lights on” IT Strategy

     

    GadellNet is looking for resources with deep understanding of business operating models and application landscapes in the following industries:

    • Manufacturing/Distribution/Logistics
    • Construction/Architecture
    • Legal
    • Accounting and Professional Organizations
    • Healthcare
    • General Small Business

     

    Responsibilities:

    • Provides strategic consulting services to create and manage a technology vision and roadmap for 3-5 years
    • Engages regularly with key stakeholders in the organization, including CEO, CFO, COO to establish direction for future IT investments and programs to help clients achieve their business goals.
    • Creates a strategic plan for managed customers with assigned Virtual CIO teams
    • Build and elevate the GadellNet brand image within industry and the community.
    • Supports Business Development Managers with pre-sales efforts for prospect clients
    • Coordinates with GadellNet’s operations team to ensure IT projects and services are strategically aligned with requirements and executed towards successful completion.
    • Partners with GadellNet’s Account Management team to develop opportunities based on a gap analysis between organization roadmap and current technology.

     

    Values:

    As a leader within GadellNet, the core values of the company should guide our leadership approach, decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients that creates brand awareness and equity, as well as establishing a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

     

  • Business Development Manager: Indy

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2016.

    • Are you a competitive, proactive, strategic self-starter?
    • Are you an analytical thinker who can turn on the charm to influence people?
    • Are you looking for a truly entrepreneurial adventure, without the trial and error of a raw start up?

     

    If so, as a Business Development Manager for GadellNet, you will grow our Indianapolis office.  It starts with a true sales hunter, driving our growth by solving client IT challenges with our suite of solutions.  You will aggressively own the entire sales cycle:

    • Develop a sales and marketing strategy
    • Source leads
    • Quickly close small business clients
    • Branch P&L responsibility
    • We will deliver on the service and provide support so you don’t get stuck in the weeds

     

    This role is for an executive leader.  Once you have successfully built a book of business for this location, together we will build a team in Indianapolis to further drive business and deliver results. This is a true control-your-own-future role, with uncapped earning potential, true accountability and zero micromanagement.

    This position isn’t for the faint of heart, those just looking for a job, or those who want to go without a few bumps and bruises.  We need a true entrepreneur who will own this market for us, and be rewarded for success.

    Previous experience selling IT solutions to SMB is a must!

    GadellNet is past the start-up phase and ready for rapid growth through market expansion.  We have proven our model and are looking to grow.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time positions, flexible work arrangements and more!

  • Information Security Specialist: St. Louis OR Indy

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2016.

    About the Position:

    As an Information Security Specialist, you will be responsible for processing incoming calls to the Service Desk in regards to security related issues.  Your main objective is to ensure that data is secure and not systems have been compromised.  This includes actively resolving escalated end user help requests within established SLAs.  Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on

    Responsibilities:                                                                                              

    • Primary contact for customers for any security related issues
    • Protect systems by defining access privileges, control structures and resources
    • Responsible for monitoring the infrastructure, customer devices and troubleshooting issues.
    • Recognize problems by identifying abnormalities
    • Provide assistance and support for incoming queries related to computer systems, software and hardware
    • Performs monitoring, research, assessment and analysis on network monitoring tools as well as Anomaly Detection systems, IDS/IPS, Firewalls, Antivirus systems, proxy devices which requires demonstrable security incident response experience
    • Follow pre-defined actions to handle security events and high severity issues including escalating to other support groups
    • Execute daily adhoc tasks or lead small projects as needed
    • Configure and provision network security devices according to pre-defined guidelines
    • Create and maintain operational reports for Key Performance Indicators and weekly and Monthly Metrics
    • Walk customers through the problem solving process and train them on computer usage
    • Install, modify and repair computer hardware and software
    • Identify security violations and inefficiencies by conducting periodic audits
    • Enforce request handling and escalation policies and procedures
    • Communicate monthly maintenance window reminders to customers
    • Manage incoming calls to the Service Desk to ensure courteous, timely and effective resolution of end user issues

    Requirements:

    • Self-Starter, capable of working both independently and in a team environment.
    • Strong customer service, organizational skills, knowledge of applicable corporate policies and procedures
    • Solid understanding of industry standards availability and security practices required.
    • Excellent planning, time management and client-facing skills.
    • Knowledge of Intrusion Detection (TCP/IP knowledge, and Cyber security), various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
    • Experience in web development and programming languages i.e. Java, XML, Perl and HTML.
    • Ability to read and understand packet level data.
    • Intrusion detection and prevention and Network Security Products (IDS/IPS, firewalls, etc) Host Security Products (HIPS, AV, scanners, etc)
    • Knowledge of cutting edge threats and technologies effecting Web Application vulnerabilities and recent internet threats.
    • Exposure on Vulnerability assessment as well as penetration testing or forensic analysis fields are an advantage.
    • A good understanding of security, web-based and infrastructure vulnerabilities is required.
    • 2+ years working in the networking, security, and/or operations fields.

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients.  This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

     

  • Service Desk Manager: St. Louis OR Indy

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2016.

    About the Position:

    GadellNet is looking for an experienced Service Desk Manager to lead our team of technical, customer facing, Service Desk Engineers.  The Service Desk Manager will manage our 24/7 Service Desk, and will be responsible for incident management by applying ITIL Service Management concepts. The Service Desk Manager will be tasked with strategically growing the service desk, while maintaining customer SLAs and making profit for the company.

    Technical Responsibilities:                                                                          

    • Manage the delivery of effective and timely support to our clients
    • Lead and mentor staff in diagnosing and resolving issues related to technical difficulties with hardware, software, network, and desktops
    • Resolve problem situations in a professional manner and accurately communicate pertinent information to users and management
    • Isolate problem trends and ensure troubleshooting efforts are completed for recurring problems until permanent solutions within SLA timescales are found;
    • Lead continual process improvement efforts for Service Desk processes and client issues
    • Own the Change Management and Incident Management Processes
    • Assist with Project Management
    • Own documentation\asset management process

    Leadership Responsibilities:

    • Coach/Mentor team members
    • Conduct performance reviews with each employee on a quarterly basis
    • Develop learning plans for each employee
    • Delegate tasks/projects to team members based on their strengths
    • Motivate and encourage team members
    • Provide guidance to team members, when they are in a tough situation
    • Display integrity when dealing with team members

    Requirements:

    • Associates degree or higher
    • At least 6 years of experience working in a Service Desk setting, with at least 3 years of management experience
    • Ability to multi-task; manage multiple conflicting priorities at once
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients.  This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

     

  • Account Manager: St. Louis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2017.

    About the Position:

    As an Account Manager, you will champion client success, retention and account growth. You will support account management, inside sales and marketing. You’ll serve as a brand ambassador for the organization.

    Primary duties for this role will include executing a strategic plan for your customers with a virtual CIO team, maintaining strong relationships and achieving defined goals. This is an account management role, with consultative selling.

    Responsibilities:

    • Manage the client on-boarding process-from signing of contract through handoff to operations
    • Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road
    • Sell the customer on IT solutions that will transform the way they do business
    • Hold Business Reviews on a quarterly basis for current clients
    • Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction
    • Accountable for client retention and assists with service level tracking and reporting
    • Create and manage a strategic plan for managed customers with assigned Virtual CIO teams
    • Manage contract renewals and price increases
    • Maintain proactive communication with key decision makers
    • Work closely with service delivery team to manage customer escalations and trouble tickets

    Requirements:

    • An IT background is crucial for this role. Experience working in an IT setting, providing customer service and consulting with clients on IT needs (beyond cell phones), is a must!
    • Excellent interpersonal skills including strong self-motivation, focus and passion for leading people and delivering IT solutions is critical to this role.
    • Professional oral and written communication skills with a proven track record of executive-level presentation and rapport
    • Strong conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.
    • Ability to handle and thrive under high pressure situations while adapting to change
    • Adaptability: this is a fast moving, dynamic environment — the ability to adjust to changing priorities is required

    Values:

    As a leader within GadellNet, the core values of the company should guide our leadership approach, decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients that creates brand awareness and equity, as well as establishing a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

    GadellNet is a best-in-class employer with competitive salaries, benefits, flexible work arrangements and more!  See what our employees have to say about working for GadellNet Technology Solutions at https://youtu.be/Luzm6J6h680

  • Senior Software Architect: St. Louis OR Indy

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2016.

    • Are you an analytical, fact-based, data-driven software nerd?
    • Do you always solve problems and make things better for the long haul?
    • Can you grasp big concepts and objectives and hone in on the specifics to make the idea a reality?

     

    If so, as a Senior Software Architect at GadellNet, you will be a resident expert on solving client business challenges through innovative technology solutions. You will lead a technically proficient team through projects, from start to finish, to deliver value to clients on time and on budget. You will build software that meets the actual needs of non-technical people and enhances their productivity, so you must be able to understand the end user.

    You must be able to:

    • Understand and articulate business challenges and technology solutions
    • Wireframe, work cycle and user test overall architecture
    • Leverage existing technology and software to enhance functionality (ERP, CRM, etc)
    • Project manage team of developers to deliver on expectations
    • Document, train and build systems for ongoing support of software applications
    • Support, lead and manage team of engineers and developers for accountable results

     

    Delivering technology solutions isn’t about a specific language or coding skill-set. Rather, we are looking for people who know how to practically solve business problems using a wide range of technology methods. Preferred skills and experience include:

    • Proven experience in all facets of software development, including system design and project management
    • Strong relational database design experience
    • Web-based software design, including N-tier architecture, scalable approaches, and complex security; “web 2.0” XHR, DOM and Javascript
    • Experience configuring and using: .NET, HTML[5], PHP, AJAX, SOAP, Ant, Subversion, Git, TCP/IP networking, Push, LAMP stacks
    • CRM and Learning Management System experience desired

     

    GadellNet is past the start-up phase and ready for rapid growth through market expansion. We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results. Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    If this sounds like you, and you can actually deliver and not just talk a good game, email resume with cover letter to jenn.vonsothen@gadellnet.com. We aren’t looking for theorists or code-monkeys, but problem solvers with a passion for technology and business.

    GadellNet is a best-in-class employer with competitive salaries, benefits, flexible work arrangements and more!

  • Service Desk Engineer: St. Louis OR Indy

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2016.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?
    • Are you a good listener, and able to focus on a problem until it’s resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?

     

    If so, GadellNet is looking for top-tier Service Desk engineer to drive our customer satisfaction through our technical support help desk.  You will be the first line of defense for client technical issues, primarily on individual computers and devices.  We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

    We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.  We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Requirements:              

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8
    • 2 or more years of experience with Microsoft Exchange Server
    • 2 or more years of experience with Microsoft SQL
    • 2 or more years of experience with server systems up to Server 2012
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

  • Client Site Engineer: St. Louis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2016.

    About the Position:

    As a Client Site Engineer, you will be responsible for all client issues via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Your main objective is to ensure proper computer operation in order for end users to accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. As a Client Site Engineer, you will be on-site with one specific client and will be the main point of contact for any IT needs.

    Responsibilities:                                                                                              

    • Primary contact for customers for any technical issues
    • Responsible for monitoring the infrastructure, customer devices and troubleshooting issues.
    • Provide technical assistance and support for incoming queries related to computer systems, software and hardware
    • Walk customers through the problem solving process and train them on computer usage
    • Install, modify and repair computer hardware and software
    • Run diagnostic programs to resolve problems
    • Maintain vigilance for tickets that represent duplicate issues or requests related to the same user. Cancel duplicate tickets and communicate to end users and technicians involved
    • In the event that you are not able to provide a solution to the customer, collect diagnostic information to pass to the Tier 2 team
    • Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action
    • Enforce request handling and escalation policies and procedures
    • Communicate monthly maintenance window reminders to customers
    • Manage incoming calls to the Service Desk to ensure courteous, timely and effective resolution of end user issues
    • Monitor incident trends and anticipate potential problems for proactive resolution

     

     Requirements:

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8, Microsoft Exchange Server and Microsoft SQL
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

     

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

  • Systems Engineer: St. Louis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Advisors inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping our office grow in 2016.

    About the Position:

    As a Systems Engineer, you will ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level.

    Responsibilities:             

    • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
    • Alert management to emerging trends in incidents.
    • Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives.
    • Work with all levels of the organization to define business requirements and systems goals.
    • Identify and resolve business systems issues.
    • Assist in software releases and roll-outs according to Change Management best practices.
    • Assist in providing support when request volumes are high.
    • Act as an escalation point for advanced help requests.
    • Build rapport with service desk customers.
    • Escalate problems through the appropriate channels
    • Record, track and document the service desk request problem-solving process
    • Apply diagnostic utilities to aid in troubleshooting.
    • Access software updates, drivers, knowledge bases, and FAQ resources on the web to aid in resolution.
    • Perform hands-on fixes at the desktop level
    • Install and upgrade software and hardware, hardware, implement file backups, and configure systems.
    • Install anti-virus software and ensure virus definitions are up-to-date.
    • Test fixes to ensure problem has been adequately resolved.
    • Perform post-resolution follow ups with Tier I Engineers as required.
    • Develop knowledge articles and standard operating procedures • Reinforce and self-manage SLAs to ensure end-user expectations.

     

    Requirements:

    • Degree in the field of computer science and/or 4 years equivalent work experience.
    • Knowledge of advanced computer hardware
    • 3-5 years of experience with desktop systems up to Windows 8, Microsoft Exchange Server and Microsoft SQL
    • 2-3 years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and knowledge of ITIL principles and processes.
    • Exceptional written and oral communication skills.
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
    • Strong documentation skills.
    • Ability to conduct research into a wide range of computing issues is required.
    • Ability to absorb and retain information quickly.
    • Ability to present ideas in user-friendly, business-friendly and technical language.
    • Highly self-motivated and directed.
    • Keen attention to detail and proven analytical skills
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Exceptional customer service orientation.
    • Experience working in a team-oriented, collaborative environment.

     

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

Please e-mail careers@gadellnet.com with your resume and cover letter for consideration.

Download our company presentation. Click here.