Careers

Careers at GadellNet

Think you are up for the challenge?

Are you analytical, customer-focused, ambitious, and looking to join an Inc. 5000’s top growing IT consulting company that’s changing the landscape of midwest outsourced IT consulting?

If so, GadellNet is always looking for exceptional IT professionals to join their staff of dedicated professionals.

Watch the video below to learn more about working for GadellNet:


At GadellNet, we live our values. We believe in three keys to success: Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die. What does this mean? This means our employees look for ways to be transformative, they react to a problem or setback with a solution, they bring technology to life, they put first things first, and they care about self-improvement.

Our values are more than just words on a poster, at GadellNet, we live by our values to ensure our company culture is supportive, open, and collaborative.
Employee Diagram
 

We ask a lot of our employees, but we give a lot too. Learn more about GadellNet Benefits.

Current Open Positions:

  • Technical Project Manager: St. Louis/Indianapolis

    As the one of the fastest growing IT companies in the Midwest, GadellNet inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.

    About the Position:

    As a Project Manager you will play an integral role supporting new and existing solutions for our clients. This position will offer many exciting opportunities to develop and enhance an operational and technology focused service line within a dynamic and fast-paced organization by leading the project management and implementation of solutions customized for clients.

    Responsibilities:

    • Support and manage all aspects of projects including guiding internal resources, facilitating client requirements, gathering and conducting data analysis and research, training and mentoring junior team members and implementing the identified opportunities directly alongside GadellNet teams and client senior management
    • Self-manage the following: Scope and change requests, schedule and deliverables, communication planning, risk and issue management, contingency planning, resource appropriation, prioritizing tasks with the team & conflicts
    • Develop deep business understanding and process knowledge in conjunction with projects managed
    • Develop recommendations for the client in the context of the overall engagement and manage change while minimizing organizational disruption
    • Provide project status updates directly to client managers and executives
    • Manage project administration and financials (e.g. budget-to-actuals)
    • Manage diverse technical consultants, subject matter experts, junior-level consultants, strategic partners, vendors and client resources
    • Structure ill-defined problems, develop and apply conceptual frameworks and analytical approaches, create new tools and methodologies, and develop recommendations for client implementation
    • Create and maintain project information (risks, issues, resources, schedules, tasks, budgets)
    • Be ready to roll up your sleeves and get into the details
    • Not afraid to wear multiple hats

    Qualifications:

    • Previous experience working for an MSP (Managed Service Provider) is highly desired
    • Bachelor’s degree in Finance, Economics, Business, Supply Chain or Management Information Systems preferred
    • 5-7 years of relevant experience in industry or consulting team-oriented environment with a focus on project management, product management, business analyst, process improvement, and/or financial analysis required
    • Ability to think strategically and identify critical business issues
    • Excellent analytical skills and experience conducting quantitative and qualitative data analysis
    • Ability to manage concurrent projects in a fast-paced, dynamic work environment.
    • Excellent organizational, presentation, analytical, written and verbal communication skills.
    • Strong business acumen, presence, and composure with client senior leadership
    • Willingness to travel depending on client assignments (0 – 25%)

    Desired Skills:

    • Start-to-finish system development lifecycle experience
    • Knowledge of Financial, Enterprise Resource Planning, Customer Relationship Management, and similar systems.
    • MBA and/or PMP (or similar certifications) highly desirable

    Values:

    As a leader within GadellNet, the core values of the company should guide our leadership approach, decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients that creates brand awareness and equity, as well as establishing a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

     

  • Network Project Engineer: St. Louis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Are you a good listener, and able to focus on a problem until it is resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?
    • Have you lead project implementation, acting as an onsite resource for the client?
    • Are you able to assemble, load and deploy Windows-based servers with adherence to implementation standards?
    • Can you create and publish project documentation?

    If so, GadellNet is looking for a top-tier Network Project Engineer to help drive our customer satisfaction through our technical support.  We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Success Factors:

    • Complete more than 90% of projects under budget
    • Based upon a 40 hour work week, all Project Engineers must be at least 75% billable
    • Work closely with the Project Manager, the Account Manager, the customer and the project team to complete at least 75% of all projects on time or prior to scheduled deadline
    • Meet 100% of all project requirements
    • Receive positive customer satisfaction scores related to project closure and overall project implementation
    • Maintain less than a 25% project incident rate. This means that across all projects, less than 25% of them have any project issue tickets logged against them.
    • Properly gauge scope of projects including milestones, key deliverables and evaluation of anything that can be directly affected by said project to maintain an under budget project closure rate of 90% or more.

    Experience Needed:

    • 3-4 Years of experience supporting and deploying Meraki Systems
    • 4+ Years of experience designing and implementing network technologies to include wireless, switching, firewalls.
    • Experience in Cisco routing and switching configuration for medium to large size environments
    • Experience with one of more of the following vendors: Cisco, Meraki, SonicWALL, Fortinet, Sophos.
    • Experience working with RMM Solutions
    • 4+ years of experience with Microsoft Windows Server Systems up to Server 2016
    • Detail orientated and strong customer service skills.
    • 5 or more years of experience with network design, architecture and implementation
    • Experience in deploying and supporting Azure infrastructure.
    • Understanding of ITIL principles and processes
    • Desktop systems up to Windows 10
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal

    Values:

    At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients.  This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

    *** Previous experience working for an MSP is a benefit, but not required***

    GadellNet is a best-in-class employer with competitive salaries, benefits, flexible work arrangements and more!

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

  • Infrastructure Project Engineer: St. Louis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Are you a good listener, and able to focus on a problem until it is resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?
    • Lead project implementation, acting as an onsite resource for the client
    • Assemble, load and deploy Windows-based servers with adherence to implementation standards
    • Create and publish project documentation

    If so, GadellNet is looking for a top-tier Infrastructure Project Engineer to help drive our customer satisfaction through our technical support.  We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Success Factors:

    • Complete more than 90% of projects under budget
    • Based upon a 40 hour work week, all Project Engineers must be at least 75% billable
    • Work closely with the Project Manager, the Account Manager, the customer and the project team to complete at least 75% of all projects on time or prior to scheduled deadline
    • Meet 100% of all project requirements
    • Receive positive customer satisfaction scores related to project closure and overall project implementation
    • Maintain less than a 25% project incident rate. This means that across all projects, less than 25% of them have any project issue tickets logged against them.
    • Properly gauge scope of projects including milestones, key deliverables and evaluation of anything that can be directly affected by said project to maintain an under budget project closure rate of 90% or more.

    Experience Needed:

    • Managing, Deploying and Supporting O365
    • Advance support of Microsoft Exchange Server
    • Microsoft SQL
    • Experience working with RMM Solutions
    • 5 or more years of experience with Microsoft Windows Server Systems up to Server 2016
    • 5 or more years of experience with server construction: building servers, replacing failed components, or troubleshooting hardware issues.
    • 5 or more years of experience with network design, architecture and implementation
    • 5 or more years of experience deploying and supporting VMware or Hyper-V infrastructure
    • Experience in deploying and supporting Azure infrastructure.
    • Advanced PowerShell scripting
    • Application support
    • ITIL principles and processes
    • Desktop systems up to Windows 10
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal

    Values:

    At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients.  This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

    *** Previous experience working for an MSP is a benefit, but not required

    GadellNet is a best-in-class employer with competitive salaries, benefits, flexible work arrangements and more!

  • Senior Systems Engineer - Tier III: St. Louis or Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Are you a good listener, and able to focus on a problem until it is resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?

     

    If so, GadellNet is looking for a top-tier Senior Systems Engineer to help drive our customer satisfaction through our technical support.  We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

     

    Success Factors:

    • Complete more than 90% of projects under budget
    • Based upon a 40 hour work week, all Senior Systems Engineers must be at least 75% billable
    • Work closely with the Project Coordinator, the Account Manager, the customer and the project team to complete at least 75% of all projects on time or prior to scheduled deadline
    • Meet 100% of all project requirements
    • Receive positive customer satisfaction scores related to project closure and overall project implementation
    • Maintain less than a 25% project incident rate. This means that across all projects, less than 25% of them have any project issue tickets logged against them.
    • Properly gauge scope of projects including milestones, key deliverables and evaluation of anything that can be directly affected by said project to maintain an under budget project closure rate of 90% or more.

     

    Experience Needed:

    • Managing, Deploying and Supporting O365
    • Advance support of Microsoft Exchange Server
    • Microsoft SQL
    • Experience working with RMM Solutions
    • 5 or more years of experience with Microsoft Windows Server Systems up to Server 2016
    • 5 or more years of experience with server construction: building servers, replacing failed components, or troubleshooting hardware issues.
    • 5 or more years of experience with network design, architecture and implementation
    • 5 or more years of experience deploying and supporting VMware or Hyper-V infrastructure
    • Experience in deploying and supporting Azure infrastructure.
    • Advanced PowerShell scripting
    • Application support
    • ITIL principles and processes
    • Desktop systems up to Windows 10
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal

     

    *** Previous experience working for an MSP is a benefit, but not required

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, flexible work arrangements and more!

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

  • Service Desk Engineer-2nd Shift: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.  This is a 2nd shift position. The hours are Monday-Friday from 1pm-10pm.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?
    • Are you a good listener, and able to focus on a problem until it’s resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?

    If so, GadellNet is looking for top-tier Service Desk engineers to drive our customer satisfaction through our technical support help desk.  You will be the first line of defense for client technical issues, primarily on individual computers and devices.  We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

    We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.  We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Requirements:              

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8
    • 2 or more years of experience with Microsoft Exchange Server and SQL
    • 2 or more years of experience with server systems up to Server 2012
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience and a working knowledge of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical, problem-solving and documentation skills
    • Experience working in a team-oriented, collaborative environment

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

  • Strategic IT Consultant: St. Louis/Indianapolis

    GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.

    • Are you ready to join a team that enables hundreds of small business organizations to leverage technology to drive business growth and profitability?
    • Are you passionate about building a creative, entrepreneurial, and progressive work environment?
    • Do you enjoy working on stimulating and complex business challenges with big risk/reward?

     

    About the Position:

    As a Strategic Consultant, you are responsible for transforming client organizations through the use of technology. Strategic consultants are tasked with helping clients achieve productivity and/or output gains of over 20% within 3-5 years

    GadellNet is looking to recruit consultants that:

    • Enjoy autonomy and challenging the status quo
    • Feel a deep need to solve big problems
    • Can envision a future for others when they cannot see it themselves
    • Are not satisfied with a “keep the lights on” IT Strategy

    GadellNet is looking for resources with deep understanding of business operating models and application landscapes in the following industries:

    • Manufacturing/Distribution/Logistics
    • Construction/Architecture
    • Legal
    • Accounting and Professional Organizations
    • Healthcare
    • General Small Business

    Responsibilities:

    • Provides strategic consulting services to create and manage a technology vision and roadmap for 3-5 years
    • Engages regularly with key stakeholders in the organization, including CEO, CFO, COO to establish direction for future IT investments and programs to help clients achieve their business goals.
    • Creates a strategic plan for managed customers with assigned Virtual CIO teams
    • Build and elevate the GadellNet brand image within industry and the community.
    • Supports Business Development Managers with pre-sales efforts for prospect clients
    • Coordinates with GadellNet’s operations team to ensure IT projects and services are strategically aligned with requirements and executed towards successful completion.
    • Partners with GadellNet’s Account Management team to develop opportunities based on a gap analysis between organization roadmap and current technology.

     

    Values:

    As a leader within GadellNet, the core values of the company should guide our leadership approach, decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients that creates brand awareness and equity, as well as establishing a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die
  • Business Development Manager: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.

    • Are you a competitive, proactive, strategic self-starter?
    • Are you an analytical thinker who can turn on the charm to influence people?
    • Are you looking for a truly entrepreneurial adventure, without the trial and error of a raw start up?

     

    If so, as a Business Development Manager for GadellNet, you will grow our office.  It starts with a true sales hunter, driving our growth by solving client IT challenges with our suite of solutions.  You will aggressively own the entire sales cycle:

    • Develop a sales and marketing strategy
    • Source leads
    • Quickly close small business clients
    • Branch P&L responsibility
    • We will deliver on the service and provide support so you don’t get stuck in the weeds

    This role is for an executive leader.  Once you have successfully built a book of business for this location, together we will build a team to further drive business and deliver results. This is a true control-your-own-future role, with uncapped earning potential, true accountability and zero micromanagement.

    This position isn’t for the faint of heart, those just looking for a job, or those who want to go without a few bumps and bruises.  We need a true entrepreneur who will own this market for us, and be rewarded for success.

    Previous experience selling IT solutions to SMB is a must!

    GadellNet is past the start-up phase and ready for rapid growth through market expansion.  We have proven our model and are looking to grow.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time positions, flexible work arrangements and more!

  • Service Desk Engineer: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2018.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?
    • Are you a good listener, and able to focus on a problem until it’s resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?

     

    If so, GadellNet is looking for top-tier Service Desk engineer to drive our customer satisfaction through our technical support help desk.  You will be the first line of defense for client technical issues, primarily on individual computers and devices.  We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

    We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.  We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Requirements:              

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8
    • 2 or more years of experience with Microsoft Exchange Server
    • 2 or more years of experience with Microsoft SQL
    • 2 or more years of experience with server systems up to Server 2012
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

  • Client Site Engineer: St. Louis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2017.

    About the Position:

    As a Client Site Engineer, you will be responsible for all client issues via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Your main objective is to ensure proper computer operation in order for end users to accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. As a Client Site Engineer, you will be on-site with one specific client and will be the main point of contact for any IT needs.

    Responsibilities:                                                                                              

    • Primary contact for customers for any technical issues
    • Responsible for monitoring the infrastructure, customer devices and troubleshooting issues.
    • Provide technical assistance and support for incoming queries related to computer systems, software and hardware
    • Walk customers through the problem solving process and train them on computer usage
    • Install, modify and repair computer hardware and software
    • Run diagnostic programs to resolve problems
    • Maintain vigilance for tickets that represent duplicate issues or requests related to the same user. Cancel duplicate tickets and communicate to end users and technicians involved
    • In the event that you are not able to provide a solution to the customer, collect diagnostic information to pass to the Tier 2 team
    • Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action
    • Enforce request handling and escalation policies and procedures
    • Communicate monthly maintenance window reminders to customers
    • Manage incoming calls to the Service Desk to ensure courteous, timely and effective resolution of end user issues
    • Monitor incident trends and anticipate potential problems for proactive resolution

     

     Requirements:

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8, Microsoft Exchange Server and Microsoft SQL
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

     

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

  • Systems Engineer: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Advisors inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping our office grow in 2018.

    About the Position:

    As a Systems Engineer, you will ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level.

    Responsibilities:             

    • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
    • Alert management to emerging trends in incidents.
    • Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives.
    • Work with all levels of the organization to define business requirements and systems goals.
    • Identify and resolve business systems issues.
    • Assist in software releases and roll-outs according to Change Management best practices.
    • Assist in providing support when request volumes are high.
    • Act as an escalation point for advanced help requests.
    • Build rapport with service desk customers.
    • Escalate problems through the appropriate channels
    • Record, track and document the service desk request problem-solving process
    • Apply diagnostic utilities to aid in troubleshooting.
    • Access software updates, drivers, knowledge bases, and FAQ resources on the web to aid in resolution.
    • Perform hands-on fixes at the desktop level
    • Install and upgrade software and hardware, hardware, implement file backups, and configure systems.
    • Install anti-virus software and ensure virus definitions are up-to-date.
    • Test fixes to ensure problem has been adequately resolved.
    • Perform post-resolution follow ups with Tier I Engineers as required.
    • Develop knowledge articles and standard operating procedures • Reinforce and self-manage SLAs to ensure end-user expectations.

     

    Requirements:

    • Degree in the field of computer science and/or 4 years equivalent work experience.
    • Knowledge of advanced computer hardware
    • 3-5 years of experience with desktop systems up to Windows 8, Microsoft Exchange Server and Microsoft SQL
    • 2-3 years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and knowledge of ITIL principles and processes.
    • Exceptional written and oral communication skills.
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
    • Strong documentation skills.
    • Ability to conduct research into a wide range of computing issues is required.
    • Ability to absorb and retain information quickly.
    • Ability to present ideas in user-friendly, business-friendly and technical language.
    • Highly self-motivated and directed.
    • Keen attention to detail and proven analytical skills
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Exceptional customer service orientation.
    • Experience working in a team-oriented, collaborative environment.

     

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

Please e-mail careers@gadellnet.com with your resume and cover letter for consideration.

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