Join our team.

Passionate about a career transforming lives through technology? We should talk.

We are a team of IT visionaries with a willingness to roll up our sleeves dive in and help our clients succeed. To think beyond the status quo. To lead. To be bold and confident. And most of all to be good human beings.

We’re passionate about using technology to improve people’s lives. Whether it’s responding to a help desk call with humility and empathy or developing a new IT solution so kids can learn more meaningfully we treat every challenge as an opportunity to push harder and be better.

GadellNet is consistently highly rated on GlassDoor and LinkedIn. Our client retention is light years beyond industry average. And our benefits are on point. It’s a great position to be in and we don’t take it for granted. Yes we work hard – because our clients rely on us and because we genuinely love what we do.

See if we’re the right fit for your next career move. 

“A family company with hard-working people.”

-Glassdoor Review

FAQ

Will GadellNet be the right fit for me? 

Check out the video above and the videos on our youtube channel. They’re a great representation of what it’s like to work here. It’s not for everyone, we get that. We need self-starters who play well with others and are thirsty for knowledge. You’ll be supported here, but a lot will be expected of you.

What’s the interview process like? 

We take it step-by-step. First, you’ll have a phone interview with our Director of Human Resources. She’ll focus on behavior-based questions to make sure you’re going to fit in with our culture and our team. If all of that goes well, you’ll meet with the people leader you would report to. This will get a little more technical and a little more job-specific. After that, it’s going to be a panel interview. We try to make this as comfortable as possible, so don’t be too stressed. For some candidates, we also do one last interview over coffee or dinner. Just to get you out of the formal setting of the other interviews.

What’s the culture like? 

Our values are outlined above. The culture at GadellNet is progressive. We strive to meet goals, exceed expectations, and do good. If you’re the work hard/play hard type, you’ll get our culture. Our employees are always training to become better, working together to solve complex problems, and feel heard. Some of our best ideas have come from our employees. Slackers need not apply.

Training, huh? Tell me more.

GadellNet has a Training and Development Leader on staff fully dedicated to ensuring our employees are able to get all the training they want and need to continually improve. She doesn’t only focus on finding you technical training, but training for anything you may feel you’re falling short.

What are the people like at GadellNet?

You’re going to work with people you like. We feel confident saying that because a vast majority of our employees say their favorite part of GadellNet is the people. These people are smart, conscientious, and they work with humility.  They put first things first.

What’s GadellNet’s mission?

GadellNet’s mission is to power missions through technology.

 

 

Current Career Opportunities

  • Client Site Engineer: St. Louis

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2020.

    About the Position:

    As a Client Site Engineer, you will be responsible for all client issues via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Your main objective is to ensure proper computer operation in order for end users to accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. As a Client Site Engineer, you will be on-site with one specific client and will be the main point of contact for any IT needs.

    Responsibilities:                                                                                              

    • Primary contact for customers for any technical issues
    • Responsible for monitoring the infrastructure, customer devices and troubleshooting issues.
    • Provide technical assistance and support for incoming queries related to computer systems, software and hardware
    • Walk customers through the problem solving process and train them on computer usage
    • Install, modify and repair computer hardware and software
    • Run diagnostic programs to resolve problems
    • Maintain vigilance for tickets that represent duplicate issues or requests related to the same user. Cancel duplicate tickets and communicate to end users and technicians involved
    • In the event that you are not able to provide a solution to the customer, collect diagnostic information to pass to the Tier 2 team
    • Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action
    • Enforce request handling and escalation policies and procedures
    • Communicate monthly maintenance window reminders to customers
    • Manage incoming calls to the Service Desk to ensure courteous, timely and effective resolution of end user issues
    • Monitor incident trends and anticipate potential problems for proactive resolution

     

     Requirements:

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8, Microsoft Exchange Server and Microsoft SQL
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

     

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

     

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

  • Service Desk Engineer: St. Louis/Indianapolis/Madison

    As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2020.

    About the Position:

    • Are you an analytical, deductive problem solver who demands accurate, quality results?
    • Even though dealing with people may not be your favorite pastime, can you be professional, courteous and helpful?
    • Are you a good listener, and able to focus on a problem until it’s resolved?
    • Do you know your technology and how to resolve issues of varying degrees of technical complexity?

     

    If so, GadellNet is looking for top-tier Service Desk engineer to drive our customer satisfaction through our technical support help desk.  You will be the first line of defense for client technical issues, primarily on individual computers and devices.  We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

    We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency.  We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We are past the start-up phase and poised for continued rapid growth.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Requirements:              

    • At least two years of experience working as a help desk or service desk consultant
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • Associates degree or higher
    • 2 or more years of experience with desktop systems up to Windows 8
    • 2 or more years of experience with Microsoft Exchange Server
    • 2 or more years of experience with Microsoft SQL
    • 2 or more years of experience with server systems up to Server 2012
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Proven analytical and problem-solving skills
    • Experience working in a team-oriented, collaborative environment

    GadellNet is a best-in-class employer with competitive salaries, benefits, full-time hours, flexible work arrangements and more!

  • Onsite Systems Engineer: St. Louis or Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of small businesses to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals regardless of their race, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, age, veteran status or any other characteristics that makes people unique, diverse and different.  GadellNet is proud to employ a highly talented, diverse team and is looking for individuals interested in helping grow our business further in 2019.

     

    About the Position:

    GadellNet is looking for a top-tier Systems Engineer, that will be stationed on-site with our clients.  As an Onsite Systems Engineer, you will ensure proper computer operation so that end users can operate their business smoothly. This includes actively resolving escalated end user requests within established guidelines. Problem resolution may involve the use of diagnostic tools and help request tracking tools, as well as in-person, hands-on help at the desktop level.  This is considered a Tier II position, and will be subject to the Tier II on-call rotation schedule.

     

    Responsibilities:          

    • Evaluate documented resolutions and analyze trends for ways to prevent future problems
    • Work with all levels of the organization to define business requirements and systems goals
    • Assist in software releases and roll-outs according to Change Management best practices
    • Assist in providing support when requests volumes are high
    • Serve as an escalation point for advanced help requests
    • Record, track and document the service desk request problem-solving process
    • Apply diagnostic tools to aid in troubleshooting
    • Access software updates, drivers, knowledge bases and FAW resources on the web to aid in resolution
    • Install, upgrade and test software and hardware, implement file backups, and configure systems
    • Install and test anti-virus software and ensure virus definitions are up to date
    • Perform post-resolution follow ups with Tier I Engineers as required
    • Develop knowledge articles and standard operation procedures

    Requirements:

    • At least 4 years of experience troubleshooting, researching and fixing the following systems:
      • Desktop systems up to Windows 10
      • Microsoft Exchange Server and/or Office 365 Exchange Online
      • Server Systems up to Server 2016
      • Software Applications
    • 2-3 years of experience with network design, architecture and implementation
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal and communication skills, with a focus on rapport-building, listening and questioning skills
    • Ability to absorb and retain information quickly, while presenting ideas in a user-friendly way
    • Ability to effectively prioritize and execute tasks in a high-pressure environment
    • Experience working in a team-oriented, collaborative environment
    • Associates degree or higher

    Values:

    At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients.  This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die
  • Branch Engineer: Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of small businesses to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals regardless of their race, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, age, veteran status or any other characteristics that makes people unique, diverse and different.  GadellNet is proud to employ a highly talented, diverse team and is looking for individuals interested in helping grow our business further in 2020.

    About the Position:

    As a Branch Engineer, you will be responsible for all client issues via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.  Your main objective is to ensure proper computer operation in order for end users to accomplish business tasks.  This includes actively resolving escalated end user help requests within established SLAs.  Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level.  As a Branch Engineer, you will be on-site with one specific client and will be the main point of contact for any IT needs.

    Responsibilities:                                                                                      

    • Primary contact for customers for any technical issues
    • Responsible for monitoring the infrastructure, customer devices and troubleshooting issues.
    • Communicate any technical issues to the customer
    • Provide technical assistance and support for incoming queries related to computer systems, software and hardware
    • Walk customers through the problem solving process and train them on computer usage
    • Install, modify and repair computer hardware and software
    • Run diagnostic programs to resolve problems
    • Provide first call resolution to the customer
    • Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action
    • Enforce request handling and escalation policies and procedures
    • Monitor incident trends and anticipate potential problems for proactive resolution

    Requirements:

    • 4 or more years of experience troubleshooting and working with the following systems:
      • Desktop systems up to Windows 10
      • Microsoft Exchange Server or Online Exchange
      • Microsoft SQL
      • Server systems up to Server 2016
    • At least 4 years of experience working as a help desk or service desk engineer
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal
    • 2 or more years of experience with network design, architecture and implementation
    • Extensive application support experience
    • Working knowledge of a range of diagnostic utilities
    • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Strong documentation skills
    • Ability to conduct research into a wide range of computing issues is required
    • Ability to present ideas in a user-friendly, business-friendly manner
    • Associates degree or higher

    Values:

    At GadellNet, our core values guide our decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients.  This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    • Make an Impact
    • 100% Responsibility 0% Excuses
    • Grow or Die

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

  • Network Engineer: St. Louis/Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of small businesses to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals regardless of their race, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, age, veteran status or any other characteristics that makes people unique, diverse and different.  GadellNet is proud to employ a highly talented, diverse team and is looking for individuals interested in helping grow our business further in 2020.

    About the Position:

    • Are you an analytical, deductive problem solver who strives for accurate, quality results?
    • Are you a good listener, and able to focus on a problem until it is resolved?
    • Do you know technology and how to resolve issues of varying degrees of technical complexity?

    If so, GadellNet is looking for a top-tier Network Engineer to help drive our customer satisfaction through our technical support.  We are looking for technically competent problem solvers who strive for excellence of themselves and are great at following processes and procedures to drive efficiency.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients.  This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

    Experience Needed:

    • 3 plus years in supporting and deploying the following:
      • Meraki Appliances
      • Cisco ASA firewalls and switching
      • Sonicwall Security Appliances
      • VPN Solutions
      • VLANs
      • VOIP Solutions
      • Layer 7 firewall technologies
      • Architecting, implementing and supporting Meraki and Cisco network solutions
    • Knowledge of internetworking designs and their applications which include detailed routing on LAN/WAN networks, IP telephony, network troubleshooting and security monitoring
    • Experience designing, implementing and supporting IP data networks, security methods and procedures
    • 2-3 experience in Sales Engineering
    • 3 years of experience working on a Project Team
    • Experience in deploying and supporting Azure infrastructure.
    • Proficiency in troubleshooting complex systems
    • Excellent communication skills, both written and verbal

    *** Previous experience working for an MSP is a benefit, but not required***

    Find out what it is like to work for GadellNet Technology Solutions: https://youtu.be/Luzm6J6h680

  • Account Manager: St. Louis

    About the Position:

    As an Account Manager, you will champion client success, retention and account growth. You will support account management, inside sales and marketing. You’ll serve as a brand ambassador for the organization. The ideal person for this role will have experience working with clients within the SMB market and will have a good knowledge base on IT (servers, networks, desktops) that make these businesses thrive.

    Primary duties for this role will include executing a strategic plan for your customers with a virtual CIO team, maintaining strong relationships and achieving defined goals. This is an account management role, with consultative selling.

    Responsibilities:

    • Manage the client on-boarding process-from signing of contract through handoff to operations
    • Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road
    • Sell the customer on IT solutions that will transform the way they do business
    • Hold Business Reviews on a quarterly basis for current clients
    • Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction
    • Accountable for client retention and assists with service level tracking and reporting
    • Create and manage a strategic plan for managed customers with assigned Virtual CIO teams
    • Manage contract renewals and price increases
    • Maintain proactive communication with key decision makers
    • Work closely with service delivery team to manage customer escalations and trouble tickets

    Necessary Skills:

    • Excellent interpersonal skills including strong self-motivation, focus and passion for leading people and delivering IT solutions is critical to this role.
    • Professional oral and written communication skills with a proven track record of executive-level presentation and rapport
    • Strong conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.
    • Ability to handle and thrive under high pressure situations while adapting to change
    • Adaptability: this is a fast moving, dynamic environment — the ability to adjust to changing priorities is required

    Key Performance Indicators:

    • Direct Margin Performance: 66.5% average DM (or higher) each quarter measured by Contract Report
    • Achieve Individual Variable Revenue Targets: This amount varies based on type/size of accounts.Ranges from $115k-$130k.
    • Client Retention: Revenue retained on your customer base each quarter
  • Application Management Engineer: St. Louis or Indianapolis

    As one of the fastest growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of small businesses to leverage technology to drive phenomenal business results.  We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals regardless of their race, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, age, veteran status or any other characteristics that makes people unique, diverse and different.  GadellNet is proud to employ a highly talented, diverse team and is looking for individuals interested in helping grow our business further in 2020.

    About the Position:

    • Are you an analytical, deductive problem solver who ensures accurate, quality results?
    • Are you a creative, out of the box thinker? Do you enjoy challenging the status quo?
    • Do you proactively seek new knowledge and enjoy sharing it with others?
    • Is the concept of “100% Responsibility, 0% Excuses” a driving factor for you?

    If so, GadellNet is looking for a top-tier Application Management Engineer to drive customer satisfaction through application support.  You will be the first line of support and will serve as a subject matter expert on client-specific software applications.  We will provide processes, tools, and training to equip you to successfully resolve issues and meet our clients’ needs.  We are looking for technically competent problem solvers who insist on excellence of themselves and are great at following processes and procedures to drive efficiency.

    GadellNet serves businesses in multiple markets with outsourced technical know-how.  We have proven our model of inspiring hundreds of small businesses to leverage technology to drive phenomenal business results.  Our values — Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die — drive every decision we make.

    Core Competencies:

    • Manage software releases and rollouts according to Change Management best practices
    • Identify and implement fixes to application issues
    • Review, update and maintain documentation on the technologies we support
    • Evaluate documented resolutions and analyze trends for ways to prevent future problems
    • Alert management to emerging trends in incidents
    • Provide support when request volumes are high
    • Serve as an escalation point for all application related issues
    • Apply diagnostic utilities to aid in troubleshooting
    • Access software updates, drivers, knowledge bases and FAQ resources on the web to aid in resolution
    • Test fixes to ensure problem has been adequately resolved
    • Perform post-resolution follow ups with Tier I engineers as required
    • Develop knowledge articles and standard operation procedures
    • Reinforce and self-manage SLAs to ensure end-user expectations
    • Serve as a mentor to Junior Level Engineers

    Requirements:

    • Extensive knowledge of Application Server, Web Server, Web Services, and File Delivery solutions within a Microsoft Office Environment
    • 4-6 years of experience maintaining some or all of the following business applications:
      • QuickBooks, Sage, SharePoint, Deltek Vision, Microsoft Dynamics, Vista by Viewpoint or ERP programs
    • 7-9 years of experience with advanced troubleshooting within Windows Server environments
    • 4-6 years of experience working with Microsoft SQL Server
    • Intermediate understanding of SQL language
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.

    Bonus skills (not required):

    • 1-2 years writing and debugging the following languages: C#, PHP, MySql
    • 1-2 years maintaining SSL certificates
    • 1-2 years working with Linux server environments

     

    Find out what it is like to work for GadellNet Technology Solutions:https://youtu.be/Luzm6J6h680

Apply Here

This is Blue

At the heart of GadellNet is our Blue Culture. It’s where our values come to life every day and in every action. We know the only way to make an impact is to take 100% responsibility for the results give (and accept) 0% excuses and the realization that we either grow or we die. 

The promise of Blue

  1. Unleash the potential of schools and businesses. Technology is powerful you just need the right tools to succeed.
  2. Make IT Happen. No excuses. No matter what. We make an impact, we grow or die, we take 100% responsibility.
  3. Outperform the competition. Outperform your former self.
  4. Create superior products. Using unique technical insights and listening to our front-line employees gives us an edge with products.
  5. We’re in it together. As a team, we rely on each other. With our clients, we provide constant support.