The Problem
A newly positioned IT Leader at a design, engineering, and construction firm was charged with overseeing a company of 160 team members across 3 US offices, 1 Canadian Office, and 30 remote endpoints. With unfilled roles creating gaps in security, the organization was in need of supplemental IT support while roles were filled, and team members were skilled up.
The organization already had mandatory MFA (Multifactor Authentication) in place as well as a cyber liability insurance policy. Still, they wanted to ensure their organization was on top of the cybersecurity game for the long run.
Did You Know?
Most data breaches occur when an employee accidentally lets in a bad actor.
These bad actors are good, not to mention patient, which is why it is essential to train employees to recognize social engineering and how to detect phishing attempts.
The Solution
While the organization worked to fill their internal IT roles, they looked to GadellNet for Co-Managed Help Desk support.
Our Co-Managed process includes a Responsibilities Matrix which eliminates confusion about resolution ownership. Creating this up front set the stage for a cohesive partnership where responsibilities could be shifted as new internal team members were added and trained.
While our Help Desk support was a temporary fix, our cybersecurity solutions were designed for the long term.
GadellNet’s Co-Managed Cybersecurity Supported the Organization by:
- Rolling out KnowBe4 for team member education.
- Adding the Phish Alert Button to the organization’s email allowing for reporting of suspected phishing.
- Setting up Blackpoint Managed Response so our cyber team can monitor & respond to threats before they take root.
The Results
Our Co-Managed solution meets you where you are, from filling gaps until internal teams are scaled to long-term support which enhances your internal team’s capabilities.
In the First 18 Months of This Partnership, Our Team:
- Provided Help Desk support documentation for smooth responses.
- Insured internal infrastructure was in place.
- Reviewed and responded to nearly 200 cybersecurity incidents.
“GadellNet helps our organization stay secure by offering cybersecurity monitoring, mitigation, and ongoing training. The KnowBe4 training modules are popular with end users and make it easy to keep our team up to date.”
Stacie H. – Director of IT
