Solution Questions
Q: Will there be any charge for the Windows 11 upgrade service provided by GadellNet?
A: GadellNet is providing the Windows 11 upgrade service at no charge. While the upgrade itself is complimentary, please note that any necessary hardware replacements to meet Windows 11 requirements will incur additional costs. However, we will clearly outline these details beforehand to ensure there are no surprises.
Q: Can I opt out of the Windows 11 upgrade, and what are the implications of continuing with an End-of-Life (EOL) operating system?
A: You have the option to opt out of the Windows 11 upgrade; however, please be aware that continuing to use an End-of-Life (EOL) operating system will result in billable service charges for any work GadellNet performs on these systems. Additionally, using an EOL operating system poses a significant security risk, as it will no longer receive security updates, leaving your system vulnerable to threats and cyberattacks. We strongly advise upgrading to ensure your system’s security and efficiency.
Q: Will GadellNet ensure that my third-party applications will work with Windows 11?
A: At your request before upgrading, we can assess your third-party applications to ensure compatibility with Windows 11. If incompatibilities are found, we will work with you to find solutions or alternatives to ensure your business operations continue smoothly.
Q: What happens if not all machines are upgraded by the deadline?
A: GadellNet will work with you to identify why the upgrades were not completed and discuss potential replacement options if necessary.
Process Questions
Q: How will GadellNet ensure my system is ready for Windows 11?
A: We start by conducting a comprehensive assessment using Microsoft’s PC Health Check to ensure your system meets the necessary requirements. We’ll provide a detailed report and discuss any needed replacements to ensure a smooth transition.
Q: How involved do I need to be in the upgrade process?
A: We aim to make the upgrade process as seamless as possible. GadellNet can handle most of the upgrade remotely, minimizing disruptions to your daily operations. We will communicate with you at every major step and provide clear instructions for any actions you need to take.
Q: How will GadellNet communicate with me throughout the upgrade process?
A: Communication is key to a successful upgrade. GadellNet will keep you and your team informed during the upgrade process through multiple communications. We’ll provide regular updates, and our team is always available to answer any questions or concerns you may have.
Q: How does GadellNet manage the actual upgrade process?
A: The upgrade to Windows 11 will be automated and conducted in the background to ensure minimal disruption to your operations. Our system is designed to prepare everything needed for the installation without interrupting your workflow. Once everything is ready, the upgrade will automatically install the next time the machine is rebooted.
Q: How long should I expect the upgrade process to take?
A: Expect the upgrade process to unfold over several months, incorporating system assessment, backup, upgrade phases, and post-upgrade evaluations. While the core upgrade may be brief, a comprehensive timeline will be tailored to your unique requirements.
Support Questions
Q: What training and/or resources does GadellNet provide to help users adapt to Windows 11?
A: We will provide training resources in our communications designed to help you and your team adapt to Windows 11. This includes guides on new features, best practices, and tips for maintaining optimal system performance.
Q: What happens if I encounter problems with Windows 11 during or after the upgrade?
A: Your PODS team will provide post-upgrade support to address any issues or concerns. Whether it’s compatibility issues, performance questions, or needing assistance with new features, your PODS team is here to help ensure a smooth transition.
Q: What long-term support does GadellNet offer for Windows 11?
A: GadellNet offers ongoing support and maintenance for Windows 11, including regular security updates, system optimization, and technical support to address any future issues or needs that arise.