Technology is supposed to make our lives easier, so why doesn’t yours just work? Here’s some interesting statistics from 2017:
Not all IT support is created equal. In fact, nothing can be more frustrating than spending hours in limbo when your system is down, waiting for someone to call you back. That’s why we created GuruCare, our 24/7 live help desk with our Rapid Response (zero wait!) Engineering Team.
While we don’t deny managing highly-reliable, highly-efficient and highly-integrated infrastructures is hard work, we believe IT systems management doesn’t have to be disruptive, labor intensive, or overly complex.
Here’s how we do it:
You Speak Live to Certified IT Support Engineers 24/7
To help you resolve your IT problems quickly and efficiently, GadellNet offers unlimited 24×7 Live Help Desk support as a core component of our managed service plans. This always-available resource is staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization.
You Get Rapid Resolution on Important Issues
Our Rapid Resolution Team takes care of urgent matters immediately and is available through chat or phone. All of our clients can take advantage of the Rapid Resolution Team when they have an issue that needs to be resolved immediately. This team of engineers make themselves available for your convenience. Here are some perks:
You Get Remote and On-Site Support
Thanks to our live online support technology, our certified help desk consultants are able to quickly troubleshoot the problem by seeing exactly what is happening on your computer screen. No more wasting time trying to explain what’s wrong since our experts can experience it right alongside you.
Additionally, we know that not every one of your users is computer savvy. Therefore our experts can even take control of the computer when simply providing instructions is just not enough.
When remote support isn’t sufficient, our Indianapolis and St. Louis-based certified network consultants come to you. That’s right, GuruCare is even available at your place of business.
You Get Task Automation
The GuruCare Managed Services system allows for the automation of basic and repetitive IT tasks like issuing a patch, setting up a new employee, or running regular security scans. This ultimately leads to healthier systems, a decrease in downtime, more productive users, and less risk to the organization.
You Get The Most Experienced Consultants
Did we mention that our initial line of support have, on average, 4.5 years of experience! That is nearly four times more experience than the industry standard for a front-line IT help desk! Additionally, our field and senior technicians have an average of 13.5 years of IT experience! That is over two times the industry standard.
We Practice Issue Prevention
GuruCare is built upon the philosophy that preventing problems is cheaper and less time-consuming than rebuilding systems after they implode. In fact, GuruCare optimizes your system’s performance and availability by monitoring for “normal operation”. Having learned your organization’s typical behavior patterns, our system automatically notifies our consultants if there is any deviation from the norm.
Our People Make Us Different