We believe you should feel great about your IT provider – a sense of trust, confidence and predictability. When your technology works – your employees are engaged, happy and productive. Doesn’t that sound great?
Not all IT support is created equal. In fact, nothing can be more frustrating than spending hours in limbo when your system is down, waiting for someone to call you back. That’s why we created GuruCare, our 24/7 live help desk with our Rapid Resolution (zero wait!) Engineering Team.
To help you resolve your IT problems quickly and efficiently, GadellNet offers unlimited 24×7 Live Help Desk support as a core component of our managed service plans. This always-available resource is staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization.
Our Rapid Resolution Team takes care of urgent matters immediately and is available through chat or phone. All of our clients can take advantage of the Rapid Resolution Team when they have an issue that needs to be resolved immediately. This team of engineers make themselves available for your convenience. Here are some perks:
Thanks to our live online support technology, our certified help desk consultants are able to quickly troubleshoot the problem by seeing exactly what is happening on your computer screen. No more wasting time trying to explain what’s wrong since our experts can experience it right alongside you. Additionally, we know that not every one of your users is computer savvy. Therefore our experts can even take control of the computer when simply providing instructions is just not enough.
Did we mention that our initial line of support has, on average, 4.5 years of experience! That is nearly four times more experience than the industry standard for a front-line IT help desk! Additionally, our field and senior technicians have an average of 13.5 years of IT experience! That is over two times the industry standard!