IT HELP DESK SERVICES

Our People Make Us Different:

24/7 IT Support Help Desk

We believe you should feel great about your IT provider and have a sense of trust, confidence, and predictability. When your technology works, your employees are engaged, happy and productive. Doesn’t that sound great? Not all IT help desk services are created equal. In fact, nothing can be more frustrating than spending hours in limbo when your system is down, waiting for someone to call you back from your outsourced help desk. That’s why we created GuruCare, our 24/7 live help desk with our Rapid Resolution (zero wait!) Engineering Team.

Average hold time from initiation of call to speaking to an engineer assigned to your ticket is under 2 minutes.
Dedicated Apple and Windows Teams
82% First Time Resolution
8,000+ Surveys Completed in the past 12 months – 97.9% Happiness Rate
100% of our clients have a 12-month technology budget prepared by our account management team
We’ll make you look good! 99.8% Client Retention Rate over the last 5 years

What is help desk support?

Help desk support is remote and on-site tech support from a team of highly trained professionals in Indianapolis and St. Louis. GadellNet offers unlimited 24/7 IT help desk support via live help desk support. This is a core component of our managed service plan.

Here are some perks:

First touch resolution – Our first line of defense will be able to handle most of your requests on the phone or through chat.
Chat support – You’re busy and need to multitask; our chat feature will allow you to do just that.
Rapid resolution support – Use our scheduling tool to find an engineer that will call you when you’re available.

Your experienced Engineers

Did we mention that our initial line of support engineers have, on average, 4.5 years of experience?

What could be better?

Well, our on-site engineers and senior engineers have an average of 13.5 years of experience.

Don't take it from us, listen to our customers

My ticket was processed in a timely fashion and I received a follow-up phone call to make sure there were no other questions pertaining to the ticket. Service was an A+

Jamie L.

A common comment by employees at RamAir has been the friendliest of people seem to work for GadellNet.

Todd M.

What I’ve come to appreciate about the folks at GadellNet is that you make me feel like the most important client at the time.

Joe H.

We have been working with Gadellnet for just shy of two months, and you all have made a big difference for us already. You are timely with our requests for assistance, proactive with your approach to our overall IT health and, most impressive of all, you make us feel like we are your only client. Well done guys, thank you for making our IT work.

Jeff