We believe you should feel great about your IT provider and have a sense of trust, confidence, and predictability. When your technology works, your employees are engaged, happy and productive. Doesn’t that sound great? Not all IT help desk services are created equal. In fact, nothing can be more frustrating than spending hours in limbo when your system is down, waiting for someone to call you back from your outsourced help desk. That’s why we created GuruCare, our 24/7 live help desk with our Rapid Resolution (zero wait!) Engineering Team.
Help desk support is remote and on-site tech support from a team of highly trained professionals in Indianapolis and St. Louis. GadellNet offers unlimited 24/7 IT help desk support via live help desk support. This is a core component of our managed service plan.
Here are some perks:
Did we mention that our initial line of support engineers have, on average, 4.5 years of experience?
What could be better?
Well, our on-site engineers and senior engineers have an average of 13.5 years of experience.