Jon James

Jon James​ is a Service Delivery Lead at GadellNet. After graduating with an Associate’s Degree from Columbia College, he then in 2015 made IT his primary career, starting work as an internal IT member. His certifications include CompTIA A+ and a Microsoft Certified Solutions Expert (MCSE) – Windows 10.

Following his transition into GadellNet as a Service Desk Engineer in 2018, he quickly decided he wanted to grow into leadership. He progressed to Assistant Service Desk Lead, then Team Lead supporting Tier 2–3 engineers. When GadellNet launched POD teams, he stepped into leading an Indiana-based team and has been supporting that region ever since. As a Service Delivery Lead, Jon now focuses on his team’s performance so that they consistently meet the needs of our clients.

When not backing his team, Jon and his wife love to travel whenever they can. When home, he becomes a self-proclaimed “serial hobbyist”. He’ll pick up a new skill or hobby and just as quickly put it down, learning a little bit about a whole lot.