Designing Your Strategic Framework
This is how we typically divide strategic planning and implementation responsibilities, but you can adjust these based on your team’s preferences:
Service Areas
Service Area
Responsibility of MSP
Responsibility of Internal IT
Shared Responsibilities
Service Area
IT Strategy and Planning
Responsibility of MSP
Offer strategic guidance and align IT services with business goals
Responsibility of Internal IT
Focus on department-specific IT needs and initiatives
Shared Responsibilities
Create and execute the IT roadmap
Service Area
Project Management
Responsibility of MSP
Lead major IT projects (e.g., migrations, upgrades, large-scale implementations)
Responsibility of Internal IT
Manage internal workflows and team-specific IT projects
Shared Responsibilities
Collaborate on project planning and execution timelines
Case Studies
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Firm Requires Cybersecurity and Temporary Help Desk Support
The Problem A newly positioned IT Leader at a design, engineering, and construction firm was charged with overseeing a company […]
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Pandemic Pushes Food Bank to Adapt
The Problem A community-critical nonprofit in St. Louis needed to adapt in the pandemic. A St. Louis-based nonprofit centered around […]
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Recruiting Firm Streamlines Business Intelligence Capabilities
Problem A top US recruiting firm needed more from their data. They wanted to modernize their executive and operational reporting, […]
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Learn more about how our co-managed services can fuel your organization’s growth by handling the IT complexities that keep you up at night.
