Law Firm Upgrades Managed Services and Adds Advisory Services for Long Term Success

About the Firm

As a firmly established practice in Indiana, this legal team is comprised of some of the most knowledgeable attorneys the Midwest has to offer. Providing services over a wide breadth of practice areas, the diverse and highly skilled legal team has the experience, knowledge and sophistication to deal with most legal matters. This firm has established networks with colleagues and community leaders aimed at creating responsive and innovative solutions for individual, business, educational institution and municipal clients.

Challenge

This firm had been working with another MSP in Indianapolis. However, they felt they were lacking in timely responses, did not offer strategic planning, and had several other unsolved issues. GadellNet was determined to provide an engaged relationship to help a law firm of their size be technically sound and secure.

Solution

First, GadellNet methodically worked to identify the root cause of remote access issues. The team worked with their internet provider to extend bandwidth and provide consistent, reliable remote access. Then, changes were made to the existing firewall in order to maximize bandwidth for all users.

GadellNet also brought a dependable backup solution by providing Datto information and educating the law firm for future growth. Should a disaster happen, the users will see minimal downtime and be able to continue work functions.

We offer a consistent help resource, 24/7 to all of their users. We provide them with a Service Level Agreement that outlines response times and resolution times. With a dedicated account manager, we strategize during quarterly business reviews for areas of improvement.

GadellNet provides cybersecurity support including training staff and protecting users against phishing scams. Adding a higher layer of security will help with their work with sensitive client information.

Impact

With GadellNet’s support, this firm has been able to scale and maintain agility as they grow. Between their dedicated Account Manager and our Advisory Services, this firm has been able to proactively plan and budget for their evolving technology needs. With added knowledge and cybersecurity measures, this firm has stayed breach-free since 2019.

Key Wins:

Remote access dependability for Fishers office
Consistent IT issue resolution times
Strategic planning for technology solutions
On and off site 24/7/365 support
Cyber security plan and training
Law firm best practices and managing risks
Business continuity strategy

Solutions with Impact

IT HELP DESK SERVICES: GadellNet offers 24/7 IT help desk via live help desk support from a highly trained team of professionals as a component of our managed services.
Cybersecurity Consulting Services: Small Business IT Consultants: Our cybersecurity consulting experts are here to help your organization navigate the ever-evolving cybersecurity landscape.
Professional IT Services: Servers, Networking, Desktop Deployment: Our Professional Services build and maintain the ideal network for your individual needs. We help your organization from top to bottom.

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