This HVAC contractor employs twenty-six people across two offices in Missouri. The firm moved to GadellNet when they became dissatisfied with their IT provider. Their main pain points were working around expensive band-aids on communication problems implemented by their previous IT partner and not having a consistent point of contact, or Account Manager, available to address their needs.
The Issue
The band-aids created more problems for the organization. The organization has interconnected servers for their accounting software, their VOIP telephone systems, and email. If one goes down, both locations are in the dark. They wanted to ensure a new partner would not only become familiar with this system, but that they could also provide fast response times in case of an outage.
“GadellNet had been on my radar as they made local headlines as SLU students doing well, so I gave them a shot,” said the President of this organization.
The Solution
Once onboarded, GadellNet went to work to remove the band-aids created by the previous IT provider, identify the root-cause of the issues, and install a working system that is in place to this day.
GadellNet provides this firm with remote and on-site support, technology strategy and planning, cybersecurity services, technology consulting, mobile device management, and more. GadellNet’s ability to proactively mitigate issues before they cause them any downtime or headache has been a real transformation for them.
“GadellNet people wear many hats on our behalf,” said the President of this firm.
The Results
GadellNet provides this organization with a dedicated account manager who works on all updates and any problems that arise. When they needed to upgrade PCs and tablets for their sales team, the account manager’s recommendation of replacing both with laptops on docking stations instead was not only a cost-saving measure for the organization, but it revolutionized their sales team’s work experience.
“When looking to upgrade PCs and tablets for my salesmen, our account manager recommended replacing both with laptops on docking stations instead. It was a cost-savings and a game-changer for my salesmen. GadellNet handled the transaction and installations,” said the President.
When it came time to replace their legacy 3CX office telephone system, the account manager was able to once again create a great plan that would work for the unique needs of this client. He balanced their need for a cloud-based system with a budget-friendly alternative.
If you are interested in learning more about how GadellNet’s managed services might impact your organization, contact us today.