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Need expert guidance for technology initiatives or major implementations? Choose where our strategic consultants and project managers can add the most value to your IT leadership team. Whether you’re planning long-term technology roadmaps or managing complex migrations, you decide which strategic and implementation support will drive your success. Our seasoned professionals complement your team’s vision with specialized expertise and proven project management.

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Designing Your Strategic Framework

This is how we typically divide strategic planning and implementation responsibilities, but you can adjust these based on your team’s preferences:

Service Areas

Service Area
Responsibility of MSP
Responsibility of Internal IT
Shared Responsibilities 
Service Area

IT Strategy and Planning

Responsibility of MSP Offer strategic guidance and align IT services with business goals
Responsibility of Internal IT Focus on department-specific IT needs and initiatives
Shared Responsibilities  Create and execute the IT roadmap
Service Area

Project Management

Responsibility of MSP Lead major IT projects (e.g., migrations, upgrades, large-scale implementations)
Responsibility of Internal IT Manage internal workflows and team-specific IT projects
Shared Responsibilities  Collaborate on project planning and execution timelines

Case Studies

  • Employees working as a team to provide exceptional IT support to clients
    Case Study

    Firm Requires Cybersecurity and Temporary Help Desk Support

    The Problem A newly positioned IT Leader at a design, engineering, and construction firm was charged with overseeing a company of 160 team members across 3 US offices, 1 Canadian Office, and 30 remote endpoints. With unfilled roles creating gaps in security, the organization was in need of supplemental IT support while roles were filled,…

  • Wires in rack running through office
    Case Study

    Pandemic Pushes Food Bank to Adapt

    The Problem A community-critical nonprofit in St. Louis needed to adapt in the pandemic.  A St. Louis-based nonprofit centered around hunger relief needed to expand their services quickly amidst the pandemic. While ramping up their operation, they needed to practice social distancing and transition some staff to work from home. Their most significant pain points…

  • Consultant giving a presentation to client
    Case Study

    Recruiting Firm Streamlines Business Intelligence Capabilities

    Problem A top US recruiting firm needed more from their data.  They wanted to modernize their executive and operational reporting, moving their current process away from manual custom reporting provided by a third-party SaaS company.  Their most significant pain points included: Since no native integrations existed, modernizing reporting with flexible visuals and reports would not…

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Learn more about how our co-managed services can fuel your organization’s growth by handling the IT complexities that keep you up at night.

Service Desk Engineers providing IT Support to clients who scheduled meetings