Being an outsourced tech company doesn’t mean we are far removed from our clients. Our Client Site Engineers (CSEs) can be found working on client issues right in the client’s office any day of the week. Some of our clients want a Client Site Engineer in their office and at their disposal weekly or bi-weekly, others just use our Client Site Engineers on an as-needed basis. We can be flexible with the scheduling but we understand having a tech presence in client’s offices is important and do our best to provide client’s with knowledgeable and personable engineers.
Let’s take a step back. What are Client Site Engineers? Client Site Engineers are GadellNet employees who go out to the client’s office to provide technical assistance and support. This individual acts as the main point of contact for a particular client for any technical issues they may have and they are also responsible for monitoring that client’s infrastructure, devices, and doing any necessary troubleshooting.
As you can imagine, these engineers can come across any number of technical issues while they’re out there. They need to have a wide range of experiences under their belt and they need to be able to troubleshoot complex issues on any number of different systems. Any CSE must meet our education and experience requirements, which you can read about here. They must also be the type of person who is both self-motivated while they’re out on site and able to work in a team-oriented, collaborative environment.
We want to make sure anyone we send out to a client’s office to interact with them one on one truly understands our values and just sort of gets them. Our employees live by three values – grow or die, 100% responsibility 0% excuse, and make an impact. These are all or nothing kinds of people. For our CSEs these values are very important, but they often exemplify a softer side of GadellNet with their ability to talk through complicated IT issues with end users, their ability to empathize, and their ability to create real relationships with the people they work with, in and out of GadellNet. As CSEs they are representing all of those who are back at the office making it possible for us to support our clients and our CSEs take that responsibility very seriously.
If this sounds like you, or someone you know, reach out to us here at GadellNet. Send an email with your resume and cover letter to firstname.lastname@example.org.