Technology becomes more important for organizations of all sizes with each passing year. In fact, 64% of small businesses and 73% of medium-sized businesses name technology as a primary driving force behind pursuing and reaching their business goals.
You need staff in place to manage your technology needs and reach your larger goals. A Chief Technology Officer (CTO), IT manager, cyber security analyst, and help desk engineer, for instance, are key staff for a strong technology foundation. These individuals will be solely dedicated to your organization’s day-to-day needs, an essential component to successfully operating nearly any business.
As such an important part of your firm, you should consider the staff in place to manage your technology needs. Having a Chief Technology Officer (CTO), an IT manager, and a cybersecurity analyst, for instance, may be at the top of your list to ensure you have staff who can handle strategy, security, and everything in between. These three roles would create a small team covering many of your technology needs. Having these members on your staff also means they are solely dedicated to your organization’s day-to-day operations.
Before you start the headhunting, however, it is important to know what these individuals will bring to the table and how they will impact your organization.
Chief Technology Officer (CTO)
At GadellNet, we believe a CTO (Chief Technology Officer) is a must for even small organizations and are no longer the luxury they once were. A CTO makes a huge impact on your organization. Like any other C-level executive, they are the strategic force behind your technology implementation and a big part in connecting your organization’s goals with the right resources. These individuals have years of experience under their belts.
The average salary is $200,000 or more annually.
IT managers coordinate and plan for the technology-related needs and activities of an organization. One step below the CTO, oftentimes, the force that implements the strategic technology plans set by your executive team. IT managers typically have backgrounds conducive to wearing many hats. They may have skills ranging from troubleshooting your network to creating places to upgrade hardware and software for the organization, to working closely with other department heads to access and implement the maintenance necessary to keep the organization running smoothly.
According to TechPoint, the average salary for an IT Manager is $146,000 annually.
A cybersecurity analyst is responsible for protecting an organization’s hardware, software, and network from theft, loss, or unauthorized access. This includes a long list of activities from network monitoring, threat research, and creating incident response plans. Leaving your organization vulnerable to cyberattacks is incredibly risky. According to Small Business Trends, the cost of an average cyberattack to a small business is more than $25,000.
The average salary of a cybersecurity manager is $95,500 annually.
Creating a very small tech team for your organization and adding these three roles will cost you upwards of $441,000 for their salaries. Of course, adding staff costs an organization more than their salary, so this could be quite an expensive addition. These roles are all senior and mid-level roles. None of these individuals are dedicated to helpdesk and break-fix support. The responsibilities of a helpdesk engineer are time consuming and essential to keep your organization running smooth. This gap could leave you top heavy in your IT department.
If you do choose to hire an in-house team, their physical presence will be an advantage. When something goes wrong, someone is there to take care of it immediately. Project work will not be out of the realm of their responsibilities, meaning you will not incur extra costs. Your in-house team will be dedicated to your strategy and goals alone.
Help Desk Engineer
A help desk engineer is that frontline technology staff member who takes the call when someone can’t get logged into their computer, when printing isn’t working.
They troubleshoot technical issues to help your employees resolve them and get back to work with little disruption. There are many areas a help desk engineer can specialize in, but typically, they are a jack-of-all-trades.
Managed Service Providers
Technology-related positions are in high demand, and it can be difficult to secure a truly talented tech employee. In part, this is why managed service providers exist. For a much smaller cost than you would pay for these four roles’ salaries, you can partner with an MSP and have access to an entire team, including a vCTO (Virtual Chief Technology Officer), a full cybersecurity team, strategic consultants, help desk engineers, a solutions team, an account manager, and more. GadellNet has over 150 employees at the publishing of this article, most of whom have technical expertise.
GadellNet’s team is dedicated to helping our partners reach their goals through implementing the right technologies and the right roadmap. Our team of tech experts has the experience to guide your organization in the right direction. We screen for and only add team members who understand the importance of being customer-centric. Many of our technical teams truly break the mold. They are exceptionally talented, personable, and ready to take on any challenge you have to throw at them.