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Turning Curiosity into Capability: One Year with Microsoft Copilot
As generative AI becomes more accessible, many organizations are asking the same question: How do we introduce it responsibly and effectively? Here’s how we approached that challenge over the past year. Piloting Copilot: What Worked, What Didn’t In 2024, we piloted Microsoft Copilot internally to explore how generative AI could enhance daily work. The pilot…
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SMS Sign-in Security Risks
A new trend is emerging in the cybersecurity landscape that’s catching even tech-savvy users off guard. Microsoft now allows users to sign into their accounts using only a phone number and an SMS verification code. No username or password is required. While this feature may seem convenient, it introduces serious security risks that threat actors…
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ACH Fraud: Protect Your Organization from Financial Scams
Cybercriminals are constantly evolving their tactics, and ACH fraud via phishing emails is one of the most financially devastating schemes we see today. These attacks are carefully crafted to look legitimate, but the consequences of falling victim can be catastrophic, especially for small and mid-sized businesses. What is ACH Fraud? ACH stands for Automated Clearing…
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Web Envy Scam Continues in 2025: Fake Invoices Still Circulating
Web Envy is an email scam that started back in 2021, made a resurgence early in 2024, and incidents have continued into 2025. This scam sends invoices to small businesses from a fake company called Web Envy Solutions. The invoices are for small amounts, typically exactly $98.57, and claim to be for SEO/Link Building. The…
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The Unpaid Toll Scam: Threat Exploiting Holiday Travel
As millions of Americans hit the road this summer, cybercriminals have also been gearing up, but for a different kind of traffic. Just as holiday travel surges, so too do opportunistic scams targeting unsuspecting travelers. One such threat, the Unpaid Toll Scam, has reemerged with renewed intensity, preying on the chaos and distraction that often…
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Why Your Help Desk Always Asks You to Reboot First
We know. Believe me, we know when you call the IT help desk, the last thing you want to hear is, “Have you tried restarting your computer?” It can feel a little like being asked if you’ve plugged in the toaster when breakfast is already on the line. But there’s actually a good reason behind…
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AI for SMBs: Practical Guidance, Ethical Considerations, and Tools to Get Started
Small and medium-sized businesses (SMBs) are embracing AI to streamline workflows, boost productivity, and stay competitive. Yet they must balance these gains against privacy, governance, and change-management considerations. Recent reports show adoption surging across industries, with “Frontier Firms” reaping outsized benefits. However, risks around data handling and ethical use demand a structured rollout. I’ve compiled…
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Cybersecurity Trends for 2025
Cybersecurity is more than simply a technical issue—it’s a business imperative. With the continued rise in remote work, cloud computing, and AI-powered applications, the potential for cyber threats has expanded significantly. These realizations drive the mandate for innovation in cyber defense, they represent an increase in the risk of attack, and demand investments in cyber…
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Building Ethical AI Practices
Writing about ethical AI practices is one thing, but demonstrating their application in real-world scenarios for organizations that use or deploy generative AI is an entirely different thing! As I’ve evaluated these practices against our mission and values, researched to the ends of the internet, spoken with experts, and read cautionary tales of modern thought…
