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Why We Aren’t Recommending Microsoft’s ESU for Windows 10
Microsoft recently announced a last-minute lifeline for Windows 10 users: one year of free security updates through its Extended Security Updates (ESU) program. While this may sound like a reprieve, it doesn’t change the reality: Windows 10 reaches end-of-life in October 2025. At GadellNet, we believe this offer is a temporary patch, not a strategy. Here’s why…
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Productivity Without the Price Tag
Copilot Chat Now in Microsoft 365 Apps Modern work is more fragmented than ever. The 2025 Work Trend Index shows employees face an average of 275 interruptions per day across meetings, emails, and chats. These constant disruptions make it harder to stay focused and sustain productivity. To help address this, Microsoft has embedded Copilot Chat,…
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Benefits of Managed Procurement Services
Managed Service Providers offer many resources beyond technology help desk. One commonly overlooked benefit for all GadellNet clients is access to our Procurement team of experts. What is procurement? Procurement is a white-glove service in which tech hardware is sourced, configured, and delivered by your Managed Service Provider. The GadellNet Procurement team takes care of…
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Joining Apple Technical Partners
At GadellNet, we continually drive toward providing our customers with the highest level of support. To upgrade our service for Mac users, GadellNet has gone through the rigorous process of becoming Apple Technical Partners. What are Apple Technical Partners? Apple Technical Partners (formally known as Apple Consultants Network) is a global collective of independent technology…
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Why We Use Quickpass: Better Security, Smarter Support
At GadellNet, we’re committed to strengthening both the security and efficiency of our client experience. One of the solutions we provide to support that goal is CyberQP’s Quickpass. This platform plays a key role in two areas of our service: protecting our clients from social engineering threats and improving the overall support experience by reducing…
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Turning Curiosity into Capability: One Year with Microsoft Copilot
As generative AI becomes more accessible, many organizations are asking the same question: How do we introduce it responsibly and effectively? Here’s how we approached that challenge over the past year. Piloting Copilot: What Worked, What Didn’t In 2024, we piloted Microsoft Copilot internally to explore how generative AI could enhance daily work. The pilot…
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Web Envy Scam Continues in 2025: Fake Invoices Still Circulating
Web Envy is an email scam that started back in 2021, made a resurgence early in 2024, and incidents have continued into 2025. This scam sends invoices to small businesses from a fake company called Web Envy Solutions. The invoices are for small amounts, typically exactly $98.57, and claim to be for SEO/Link Building. The…
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The Unpaid Toll Scam: Threat Exploiting Holiday Travel
As millions of Americans hit the road this summer, cybercriminals have also been gearing up, but for a different kind of traffic. Just as holiday travel surges, so too do opportunistic scams targeting unsuspecting travelers. One such threat, the Unpaid Toll Scam, has reemerged with renewed intensity, preying on the chaos and distraction that often…
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Why Your Help Desk Always Asks You to Reboot First
We know. Believe me, we know when you call the IT help desk, the last thing you want to hear is, “Have you tried restarting your computer?” It can feel a little like being asked if you’ve plugged in the toaster when breakfast is already on the line. But there’s actually a good reason behind…
